2nd Shift Coordinator

At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. Our team is passionate about creating positive patient experiences and making lives better, one smile at a time. We are looking for a reliable, friendly, and motivated Treatment Coordinator to join our growing team and support our commitment to exceptional patient care.

Take a Glance at the Role! Location: West Seneca, NY Schedule: Full Time - Monday through Friday; one evening shift every 3rd Wednesday Pay Range: $22.00-$25.00 per hour Benefits: Health, dental, and vision insurance, plus opportunities for professional growth What You'll Do Coordinate Treatment Plans: Present and review personalized treatment plans, helping patients understand their recommended care, treatment options, and next steps. Build Compassionate Relationships: Communicate with patients in a friendly, professional, and compassionate manner, creating a positive experience from check-in to checkout. Support Front Office Operations: Answer incoming phone calls, direct inquiries, relay messages, and assist with scheduling and patient communications. Manage Patient Check-In: Welcome patients, verify insurance information, confirm personal details, and ensure patient records are accurate and up to date. Assist with Financial Arrangements: Discuss treatment costs, review financial options as appropriate, and collect patient payments. Coordinate Patient Flow: Communicate patient arrivals to the clinical team promptly and help keep the daily schedule organized and running efficiently. Maintain Accurate Records: Manage administrative documentation and ensure patient information is organized, complete and handled confidentially. Support Practice Growth: Proactively follow up with patients, help schedule outstanding treatment, and encourage patients to move forward with the care they need. Work as a Team: Collaborate with doctors, clinical staff, and the front office team to deliver an exceptional patient experience and support the overall success of the practice. What We're Looking For Previous experience in dental administration or dental office setting preferred; treatment coordination or treatment planning experience is a plus. Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients. A patient-focused mindset and a genuine interest in helping people achieve their dental health goals. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment, A proactive, dependable, and positive attitude with a strong team-oriented mindset. Familiarity with Dentrix is preferred, but not required. A willingness to learn, grow, and contribute to a collaborative work place. What We Offer Competitive compensation Comprehensive benefits package, including health, dental, and vision insurance, along with additional benefits. Opportunities for professional development and career growth A supportive team environment where your contributions make a difference. The opportunity to help patients maintain healthier smiles while building lasting relationships within the community. If you are passionate about patient care, enjoy working as part of a collaborative dental team, and are looking for an opportunity to grow your career, we encourage you to apply and join The Smilist team.