Insurance Claims Manager

Location: Chicago, Atlanta, Dallas, Houston, Washington DC, Hoboken, New York, Charlotte, Boston, Austin, Tallahassee, Philadelphia and San Francisco At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Forensics Insurance and Federal Claims Services practice specializes in helping clients achieve their financial recovery goals following disaster events such as hurricanes, fires, tornadoes, cyber incidents, and other catastrophic losses. We assist some of the most complex public and private sector entities with insurance recovery, claims preparation, compliance, and financial analysis. The opportunity We are seeking an experienced insurance claims professional to join our practice as a Manager. In this role, you will lead complex insurance claims engagements and serve as a trusted advisor to clients navigating significant property, business interruption, cyber, construction, and other commercial insurance losses. You will work alongside forensic accountants, valuation professionals, attorneys, risk managers, brokers, and insurers to develop and execute claim strategies, manage engagement teams, and support clients through all stages of the claims process. This position offers exposure to some of the largest and most complex claims arising from hurricanes, wildfires, cyber incidents, operational disruptions, construction losses, and other catastrophic events. Travel and presence at client sites, along with in-office presence will be required. Your Key Responsibilities In this role, you will manage the analysis, preparation, and presentation of complex commercial insurance claims on behalf of policyholders. You will lead engagement teams responsible for evaluating financial and operational impacts, developing claim methodologies, and preparing claim submissions that withstand insurer scrutiny. You will work directly with clients, brokers, insurers, adjusters, attorneys, engineers, and other stakeholders to drive engagements from initial loss assessment through claim resolution. Responsibilities include overseeing claim strategy, reviewing analyses and deliverables, coordinating responses to carrier information requests, managing engagement economics and timelines, and mentoring team members. This role will leverage your technical insurance claims expertise while providing opportunities to build client relationships, develop junior professionals, and contribute to the continued growth of the practice. Skills And Attributes For Success Manage multiple client engagements and deliver high-quality services on time and within budget. Lead engagement teams and provide oversight of technical analyses and client deliverables. Develop and maintain strong relationships with clients, brokers, insurers, and other stakeholders. Serve as a trusted advisor by helping clients navigate complex insurance recovery challenges. Demonstrate strong analytical, project management, and problem-solving skills. Review and evaluate complex claim calculations, supporting documentation, and engagement work products. Coach, mentor, and develop staff and senior team members through active feedback and professional development. Identify opportunities to expand existing client relationships and support business development initiatives. Work effectively across multidisciplinary teams and manage competing priorities in a fast-paced environment. Leverage technology and innovation to enhance engagement delivery and team effectiveness. To qualify for the role you must have A bachelor's degree in accounting, finance, economics, risk management, insurance, or a related field. 5+ years of relevant experience in insurance claims, forensic accounting, dispute advisory, consulting, or a related field. Experience managing complex commercial insurance claims or insurance-related consulting engagements. Strong understanding of property damage, business interruption, extra expense, cyber, builder's risk, or other commercial insurance claims. Experience supervising engagement teams and reviewing work products. Achieved a professional designation, such as CPA, CFA, CFE Strong written and verbal communication skills with the ability to present complex information to executive-level stakeholders. Proven project management and client relationship management experience. Proficiency with Microsoft Excel, Word, and PowerPoint. The ability and willingness to travel and work in excess of standard hours when necessary Access to reliable transportation to/from the EY office and client sites. A driver's license is strongly recommended as ride share and public transportation options may not be available in all locations Ideally, you’ll also have Experience working for an insurance carrier, independent adjusting firm, broker, forensic accounting firm, or consulting organization. Experience preparing or evaluating business interruption and extra expense calculations. Experience with large commercial property losses exceeding $10 million. Experience working with Fortune 500 companies. Experience in industries such as manufacturing, real estate, healthcare, hospitality, energy, infrastructure, or transportation. Experience supporting claim negotiations, mediations, or dispute resolution processes. What We Look For We are looking for passionate leaders who are eager to assist organizations during their most critical times. A strong technical foundation is crucial, along with the ability to convert complex information into actionable insights. We value individuals who can build and maintain both internal and external relationships and are dedicated to deeply understanding our clients' needs. If you aspire to be part of a community of advisors making a significant impact on prominent businesses, this role is for you. What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $104,800 to $192,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $125,700 to $218,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. EY accepts applications for this position on an on-going basis. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at View email address on click.appcast.io. #J-18808-Ljbffr