Customer Quality Engineer

Compal USA Technology is a leading advanced manufacturing company specializing in the production of next-generation AI servers, cloud infrastructure, and enterprise technology solutions. With rapidly expanding operations in Taylor and Georgetown TX, we are investing more than $235 million in manufacturing infrastructure and creating up to 1,500 careers in Central Texas. Guided by our commitment to Building Tomorrow , we combine innovation, operational excellence, and a high-performance culture to shape the future of technology manufacturing. POSITION SUMMARY The Customer Quality Engineer (CQE) is responsible for managing customer quality performance, ensuring alignment between customer expectations, manufacturing execution, and field performance across SMT, server assembly, and repair (RMA) operations. This role owns the customer quality lifecycle—from issue containment to corrective action and audit readiness—driving defect prevention, rapid response, and continuous improvement. The CQE serves as the primary quality interface with customers, ensuring transparency, responsiveness, and sustained quality performance. The CQE directly impacts: Customer satisfaction and trust Field return (RMA) reduction and reliability improvement Audit readiness and compliance performance On-time delivery and product quality performance High-reliability execution of AI server and GPU systems LEVEL I – Customer Quality Engineer I (Entry to Intermediate Level) Key Responsibilities Support customer quality communication and issue tracking: Customer complaints and defect notifications Field return (RMA) intake and documentation Coordinate initial containment actions: Work with Manufacturing, IQC, and SQE teams Ensure immediate response to customer-reported issues Maintain and track: Corrective action status (SCAR / 8D support) Support failure analysis coordination: Collect data from repair/depot operations Ensure proper documentation and traceability Assist in customer reporting: Weekly/monthly quality reports Ensure ESD, handling, and process compliance aligned with customer requirements Qualifications Bachelor’s degree in Engineering (Electrical, Industrial, Quality, or related) 1–3 years in electronics manufacturing, customer quality, or repair operations Basic understanding of SMT, PCBA, and server assembly processes LEVEL II – Customer Quality Engineer II Additional Responsibilities Own customer complaint management process: Lead 8D / corrective action response to customers Ensure containment, root cause validation, and effectiveness Analyze and drive improvements on: Field return (RMA) trends SMT and assembly-related defects System-level failures in server builds Lead root cause analysis (RCA): Cross-functional coordination with Engineering, SQE, and Repair teams Manage customer communication: Provide timely updates, technical explanations, and action plans Ensure alignment with customer expectations and SLAs Support New Product Introduction (NPI): Customer quality readiness Validation of quality requirements and acceptance criteria Support and participate in: Customer audits and internal audits Compliance to ISO 9001 and customer‑specific requirements Qualifications 3–6 years in customer quality, manufacturing quality, or repair operations Strong knowledge of IPC‑A-610 and system‑level defect analysis Experience with failure analysis and RMA troubleshooting Strong communication and problem‑solving skills (8D, 5‑Why, Fishbone) LEVEL III – Senior Customer Quality Engineer (CQE III) (Advanced / Technical Lead) Additional Responsibilities Define and drive customer quality strategy aligned to: AI server platforms and GPU systems High‑reliability and hyperscale customer expectations Own customer relationship from a quality perspective: Customer satisfaction improvement plans Lead customer audits and technical reviews: Prepare site for audits (ISO, customer‑specific) Ensure full audit readiness and compliance Analyze field failure data and RMA trends: Identify systemic issues across manufacturing and suppliers Drive permanent corrective actions across functions Drive Cost of Poor Quality (COPQ) reduction: Focus on field failures, warranty, and returns Affecting customer shipments or field performance Coordinate rapid response across global teams Integrate customer feedback into manufacturing and supplier improvements Mentor and develop CQE and cross‑functional quality teams Qualifications 6–10+ years in high‑reliability electronics/server manufacturing Strong experience managing customer relationships and escalations Deep understanding of: Server integration and repair processes Experience in: AI server / GPU manufacturing (preferred) Customer audits and compliance RMA / field return lifecycle management EXECUTIVE VALUE STATEMENT The CQE function ensures end‑to‑end customer quality excellence, enabling: Strong customer trust and satisfaction Rapid response and resolution of field issues Reduced RMA and improved product reliability Full alignment between customer expectations and manufacturing execution Scalable quality performance for AI server production #J-18808-Ljbffr