Service Supervisor

Address 1176 Industrial Parkway North, Brunswick, OH, 44212, US Compensation $74,000.00 - $82,000.00/year Schedule Full time Job Type Permanent Description Service Supervisor Opportunity Summary: As a Service Supervisor at W.W. Williams, you will be responsible for organizing workflow to meet and exceed customer expectations and arranging work to accomplish departmental objectives by completing repair orders in a timely and accurate manner. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintain a schedule to aid in the timely completion of work installations and service work. The Service Supervisor ensures all work scheduled is performed safely and to the customer's satisfaction. Job Duties: Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements. Assign parts and labor costs correctly for customers involving warranty processes. Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities. Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards. Work Experience & Qualifications: Our ideal candidate would have a minimum of 2 years of experience in a heavy truck/fleet dealership or shop environment. Strong technical knowledge Communicates effectively either written or verbally. Computer and software skills including Microsoft Office Suite. Employee Rewards and Benefits: 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program 401k with a Company Match Company Paid Training About the Company: W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. WilliamsCompanies have a broad portfolio of businesses located throughout the U.S. andMexico. The W.W. Williams Companies include CT Power and Guaranteed TruckService. W.W. Williams offers a full range of industry-leading products, whileproviding technical/mechanical service and repair, remanufacturing andwarehouse/supply chain management solutions to a varied customer base. Ourproducts and services include diesel engines, transmissions, heavy duty truckrepair, transport refrigeration, power generation and third-party supply chainlogistics services. Our customers include on-highway truck fleets, off-highwayequipment users, data centers, hospitals, Department of Defense OEMs, vehicleOEMs, U.S. Military and boat owners to name a few. Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helpingour customers achieve maximum up time. From single trucking to cranes to fleetmanagement to power generators to military and commercial packaging - considerit done. Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyonewho wears the W.W. Williams name - from service technicians to advisors tobusiness executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team withaccess to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands. W.W.Williams is one of the nation’s largest sales and service networks ofindustrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationshipswith our customers. Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment. Competitivewages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP #J-18808-Ljbffr