Referral Coordinator

Referral Coordinator

Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Key Responsibilities

The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Optimal Care Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely.

In this role you will be responsible for:

• Sending all outgoing home care and hospice referrals for the practice within the specified time frame
• Verifies all outgoing referrals are sent to a participating provider within the patient's health insurance plan
• Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing
• Communicates with providers, families or facilities when needed regarding the home care or hospice referral
• Tracks outstanding referrals to ensure the start of care is completed
• Updates the patient's EMR to reflect the home care and hospice company providing care to the patient
• Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs

Required Qualifications

• High School Diploma or GED
• Minimum one (1) year of experience in a health care setting
• Detailed orientated person who is capable of multitasking
• Strong computer skills

Preferred Qualifications

• Physician office, home care or hospice experience preferred

Location

• Office Location: Jackson, MI

Hours

• 8:00 am - 5:00 pm, Monday - Friday

Pay Range

$18 - $22 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.