Admissions Representative - Substance Abuse Treatment
Zinnia Health
Job Type
Full-time
- Competitive Pay
- Career Development
- Competitive Benefits & 401k
- Values: Integrity, Teamplay, 1% Better Each Day
- Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
- Conduct initial pre-screenings and assessments to determine program eligibility.
- Provide information about treatment services, program options, insurance verification, and admission procedures.
- Collaborate with clinical and administrative teams to ensure a seamless intake process.
- Maintain accurate records in the CRM or EMR system and follow up with potential clients as needed.
- Help coordinate transportation and scheduling of admissions.
- Ensure compliance with HIPAA and other confidentiality guidelines.
- Minimum 1 year of experience in healthcare admissions, call center, or customer service (experience in substance abuse treatment is a plus).
- Strong communication and interpersonal skills, with a compassionate and non-judgmental approach.
- Ability to multitask in a fast-paced environment.
- Working knowledge of insurance verification and behavioral health terminology is desirable.
- Proficient in Microsoft Office and electronic records systems.
Vacancy posted 2 days ago
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