Senior Facilities Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Senior Facilities Manager (M2)

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead our integrated facilities management team at our clients global corporate headquarters.

Location: Austin, TX 78741 (SE Austin)

Work Schedule: Hybrid 4/5, M-F 8:00 AM - 4:00 PM

Travel Requirements: as needed to San Antonio

Reports to: Central Region IFM Lead

Estimated base salary range: 114,000 - 122,000

What this job involves:

The Senior Facilities Manager is responsible for leading integrated facilities management services for assigned owned and/or occupied sites within the account portfolio. The role owns client, line-of-business, and third-party relationships; ensures safe, compliant, and cost-effective operations; and delivers a high-quality customer experience in accordance with the contract, Master Service Agreement, and client standards.

The position may lead facilities management support staff and provide matrix leadership to Building Engineers and other assigned resources. It partners closely with the client, account leadership, engineering, sourcing, sustainability, and service providers to achieve operational, financial, and service objectives.

What your day-to-day will look like:

Relationship Management

• Build and maintain trusted relationships with client representatives, internal stakeholders, and third-party service providers; communicate needs, risks, and escalations promptly.
• Partner with clients and account teams to implement best practices, service enhancements, and cost-saving initiatives that improve satisfaction and outcomes.
• Represent the facilities management function with professionalism and responsiveness, including support for senior executive and corporate event needs.

Compliance and Governance

• Deliver facilities services in accordance with account processes, company policies, the Master Service Agreement, and client standards.
• Ensure compliance with portfolio initiatives and applicable local, state, and federal laws, regulations, audit requirements, and operating procedures.
• Support facility inspections and corrective actions to maintain service quality, regulatory compliance, and asset integrity.

Operations and Vendor Management

• Lead day-to-day services for assigned owned and leased facilities, land, and critical environments, including coordination of hard and soft service providers.
• Manage the intake, dispatch, scheduling, tracking, and closeout of work requests; ensure timely vendor, landlord, and client follow-up.
• Oversee third-party maintenance activities, work-order completion, subcontractor invoice review, and vendor performance against contractual commitments, SLAs, and KPIs.
• Partner with sourcing and sustainability teams to strengthen vendor performance and advance sustainability goals.
• Support engineering teams in completing preventive maintenance, asset-management activities, and CEM processes; conduct or support root-cause analyses for service failures.

Financial and Performance Management

• Prepare, manage, and forecast operating and capital budgets aligned with client goals; monitor variances and support timely recovery of costs, fees, and reimbursements as applicable.
• Monitor dashboards, service workflows, SLAs, KPIs, and customer-satisfaction results; recommend and execute continuous service-quality improvements.
• Lead tactical planning, stakeholder meetings, recurring reporting, and execution of routine work, small projects, and other service requests.
• Support the Account IFM Director and Regional Facility Manager in annual planning and delivery of short- and long-term initiatives.

People Leadership

• Lead, coach, and develop direct reports and assigned support staff to achieve performance objectives and build leadership capability.
• Manage staffing, succession, career development, performance conversations, and compensation-planning input for direct reports.
• Provide clear direction and accountability to matrixed engineering and facilities resources in support of client and account priorities.

Additional Expectations

• Work irregular hours, weekends, and travel for site visits, including occasional overnight travel, when business needs require.
• Perform other duties, activities, and projects as assigned.

Required Qualifications:

• Bachelor's degree in Facilities Management, Property Management, Hospitality, or a related field, or equivalent relevant experience.
• At least five years of recent facilities-management experience, with management and technical responsibility for corporate headquarters, commercial buildings, owned properties, or land.
• Strong leadership, relationship-building, communication, presentation, and problem-solving skills, with a demonstrated commitment to internal and external customer service.
• Knowledge of facilities operations, standard business and accounting practices, budgeting, forecasting, and vendor management.
• Working knowledge of critical-facility systems and equipment, including generators, UPS, ATS, cooling towers, fire pumps, and related infrastructure.
• Ability to manage multiple priorities, interpret performance data, and translate client needs into practical operating plans.

Preferred Qualifications:

• Advanced degree and CFM, FMP, or PMP certification are preferred.
• Experience supporting high-profile corporate environments, executive stakeholders, and critical facilities is preferred.
• Working knowledge of Corrigo or similar computerized maintenance management systems is a plus.

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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