Scheduling Coordinator - FPA Access Center

Description In the Scheduling Coordinator role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center is a centralized contact/call center for the Mount Sinai Health System, located in the West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system. The Scheduling Coordinator I is responsible for scheduling appointments, consults and follow-up appointments for patients. Responsibilities Schedules patient FPA appointments and updates practice management system. Collects patient demographics and insurance information and enters into practice management system. Verifies patient insurance coverage prior to patient appointment and advised patient of any insurance referrals or authorizations needed. May schedule patient appointments for tests or consults. May initiate reminder calls for next days appointments. May act as liaison with Administrative Assistant staff to address patient concerns or other issues. Performs other related duties. Qualifications High School diploma/GED 1 year secretarial/clerical experience preferably in a medical practice environment Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The salary range for the role is $17.29 - $25.94 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr Mount Sinai Medical Center