Director of Operations (DOO)

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Come join our team in an always changing and fast paced position as a Director of Operations. 

Director of Operations
Hampton Inn & Suites Harmarville, PA

We are looking for an energetic and hands-on Director of Operations to join our team at the Hampton Inn & Suites Harmarville. This position works closely with the General Manager to oversee the day-to-day operations of the hotel and ensure an exceptional experience for both guests and team members.
The Director of Operations plays a key leadership role by supporting department managers, coaching team members, maintaining operational standards, and helping drive guest satisfaction throughout the hotel.

This position may be a great fit for you if you:

• Enjoy leading and developing teams in a fast-paced hospitality environment.
• Have experience supervising hotel operations, including Front Desk, Housekeeping, Breakfast, and Maintenance.
• Are passionate about providing exceptional guest service and resolving guest concerns.
• Can assist with staffing, training, coaching, and employee development.
• Are comfortable monitoring daily hotel operations and ensuring brand standards are met.
• Can help department leaders achieve productivity, service, and quality goals.
• Enjoy being visible and engaged with both guests and team members throughout the hotel.
• Are organized and able to prioritize multiple responsibilities while maintaining a positive attitude.
• Can assist the General Manager with operational planning, labor management, and overall hotel performance.
• Lead by example and help create a culture focused on teamwork, accountability, and guest satisfaction.

Qualifications:

• Previous hotel leadership experience preferred.
• Experience in Front Office, Housekeeping, Operations, or Hotel Management preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Benefits:
At ZMC Hotels, we are committed to supporting our team members and providing opportunities for growth and development.
This position offers:

• Monthly Bonus Program
• Health, Dental, and Vision Benefits
• Paid Time Off (PTO) after 60 days
• 401(k) Plan
• Hotel Discounts
• Professional Development Opportunities
• A supportive team environment with opportunities for advancement