Parts Counterperson

Parts Back Counterperson TrailerCraft in Fairbanks, AK is looking for a Parts Back Counterperson for assisting technicians and other internal customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC. Responsibilities Assist technicians and other internal customers with selection of required parts to complete customer repairs. Accurately process orders in the system and coordinate pulling product, shipment or delivery to the technician, shop manager or service account manager. All aspects of parts department functions including cycle counting, inventory & freight management. Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts. Follows up on back-ordered parts. Locate available parts when the dealership is out of stock and issue purchase orders for those parts. Use and operate a computer and multiple computer programs. Provide price quotes, availability and other information to technicians and shop manager or service account manager. General knowledge on warranty periods and guidelines. Process manufacturers core returns. Answers phone calls, providing price quotes and other information when time permits. Keeps counter areas clean and uncluttered. Inclusion in a rotation for after-hours phone calls for emergency parts. Keeps current on new products and product updates. May be requested to cover duties at parts front counter if scheduling needs require. Other duties as assigned as business needs require. Qualifications Education: High school diploma or equivalent preferred. Must be able to operate a computer. Fork-lift certification will be required after hire. 2-3 years warehouse experience preferred, previous customer service experience preferred. Must be professional and safety minded at all times. Good communication skills. Good customer service skills. Ability to prioritize and multi-task and work in a fast-paced environment. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Physical: Requires regular lifting up to 50 lbs; occasional lifting up to and exceeding 75 pounds. Climbing, stretching, reaching, bending, squatting, walking, and some stairs. Must be able to operate motor vehicles such as forklifts. Environmental: Indoors with occasional outdoor duties. Shop/warehouse environment with expected noise and odors. While performing the duties of this job, the employee is exposed to moving mechanical parts and vehicles. Hours: Monday-Friday, 8AM to 5PM Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities. E-Verify Program Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.