Customer Experience Advocate
$23.5 per hourKelly
Customer Experience Advocate
Customer Experience Advocate Pay: $23.5/hr Schedule: M-F, availability for 1st or 2nd shift between 8 am and 8 pm EST Location: Orlando, FL Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Key Responsibilities: Answer inbound calls promptly and professionally while striving for one-call resolution Serve as the primary point of contact for inquiries and escalations from inbound calls Support patients, healthcare provider offices and field teams with information collection, benefit verification, savings program access, specialty pharmacy triage, and shipment set up. Assist customers with inquiries regarding products and services. Resolve customer complaints and provide appropriate solutions. Accurately document customer interactions in the database. Maintain a thorough understanding of product offerings to assist customers effectively. Adhere to company policies and procedures while providing high-quality service. Collaborate with team members to enhance customer experience.
- Meet or exceed performance metrics, including call response time and customer satisfaction scores.
- Provide process feedback and suggest service delivery improvements.
- Ensure customers receive accurate product and service information to make informed decisions.
- Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.
Required Qualifications:
- High school diploma or equivalent
- Minimum of 2 years' experience in a healthcare setting with a focus on a customer service role
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to think on your feet.
- Ability to work in multiple systems at one time
- Proficient in using customer service software, databases, and tools.
- Ability to work in a fast-paced environment and handle stress effectively.
- Ability to work shifts between 8 am to 8 pm EST.
Preferred Qualifications:
- Experience reading a phone script
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Advocate in Orlando, FL vacancy
$19.65 per hour
...Customer Service Advocate Orlando, FL Now Hiring Customer Service Advocates for a Target Start Date of July 13th, 2026! The Starting... ..., and creating accessible, connected, and Christ-centered experiences. Humble demonstrates Christ-Centered humility by honoring...SuggestedHourly payFull timeTemporary workWork at officeImmediate startRemote workMonday to FridayChristian Care Ministry
Orlando, FL3 days ago- ...Customer Service Advocate Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate... ...seek ways to improve processes and enhance customer experience What we are looking for Must Have Qualifications...SuggestedPermanent employmentFull timeTemporary workSeasonal workWork at officeFlexible hours
Daniels Health
Orlando, FL3 days ago $14 per hour
...Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained...SuggestedHourly payWeekly payFull timePart timeLocal areaAfternoon shift$23.5 per hour
Customer Experience Advocate Pay: $23.5/hr Schedule: M‑F, availability for 1st or 2nd shift between 8 am and 8 pm EST Location: Orlando, FL Job Summary We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess...SuggestedTemporary workLocal areaShift workDay shiftAfternoon shift- ...Inc. is looking for a part-time Brand Ambassador in Orlando, Florida. This role focuses on providing an amazing shopping experience, engaging customers with product information, and fostering brand loyalty. The ideal candidate is energetic, enjoys interacting with people...SuggestedPart timeWeekend workAfternoon shift
$17 per hour
...Job Description Job Description We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to...Hourly payPart timeLocal areaShift work$17.5 per hour
...your ideas valued, and your potential unleashed! About The Role: As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach...Immediate startFlexible hoursWeekend work$42k - $45k
...Claims Advocate Hill & Ponton Law Firm Orlando, Florida The position is a hybrid position. We are a Florida law firm that has... ...medical field Bilingual in English/Spanish is a plus. Experience in the legal field is preferred. Training is provided. Individuals...Full timeWork at officeHill & Ponton, P.A.
Winter Park, FL10 hours ago- ...Thrivas Staffing Agency is hiring a remote Customer Service Representative in Orlando, Florida. This full-time position requires availability... ...provides a chance to enhance your customer service skills. Experience in customer service or related fields is advantageous,...Full timeRemote workMonday to Friday
Thrivas Staffing Agency
Orlando, FL2 days ago - Legal Access for All, based in Orlando, is seeking a Helpline Attorney to provide legal advice and support for low-income clients. The attorney will offer services in various areas of civil law, demonstrating a commitment to understanding the needs of vulnerable populations...
$53k - $71k
...providers, conducting benefit investigations and supporting patient access to therapy. The ideal candidate will have 3-5 years of experience in medical billing and insurance verification, excellent communication skills, and the ability to work independently in a virtual...Remote workIQVIA
Orlando, FL3 days ago- ...Advocate Hourly, Part Time Advocate positions serving youth and families throughout Orange, Osceola, and Seminole counties are available... ...Requirements: Minimum High School Diploma or GED is required. Experience in community work and knowledge of community resources....Hourly payWeekly payPart timeFlexible hoursWeekend workAfternoon shift
Youth Advocate Programs
Orlando, FL4 days ago - ...for long-term success. For more information, please visit Job Summary The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment...Part timeWork at officeLocal areaImmediate startShift work
AYR Wellness
Orlando, FL4 days ago $17 - $24.26 per hour
...our team. The Patient Continuity & Needs Advocate is responsible for helping to cultivate positive patient experience and drive long-term member retention. The incumbent... ...and plans Ability to maintain exceptional customer service relationships with healthcare services...Hourly payFull timeWork experience placementWork at officeLocal areaChenMed
Orlando, FL1 day ago- ...school, and home settings. The Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct... ...: A minimum High School Diploma or GED is required. ~ Experience in community work and knowledge of community resources. Bi...Hourly payWeekly payPart timeFlexible hours
Youth Advocate Programs
Casselberry, FL2 days ago - VITAS is looking for caring individuals to share their voice and time as Proactive Caller Volunteers to help terminally ill patients and their families. If you enjoy talking on the phone and have time to make check-in calls, you may be a perfect Proactive Caller Volunteer...Work at office
VITAS Healthcare of Central Florida
Maitland, FL2 days ago $18 per hour
...Domestic Violence - Shelter Services Advocate Harbor House of Central Florida, located in Orlando, FL, is actively seeking a full... ...Qualifications At least one year of crisis intervention experience Clean driving record Basic to intermediate computer skills...Hourly payFull timeImmediate startShift workHarbor House of Central Florida
Orlando, FL1 day ago- ...with a commitment to improving how people experience healthcare. Open seven days a week with... ...doing: We are hiring a Patient Services Advocate to help us in creating the ultimate... ...a CareSpot clinic, providing exemplary customer service from check-in to check-out. This...Full timeWork from home
CareSpot
Orlando, FL5 days ago $17.75 per hour
...Customer Advocate The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes... ...organized and energetic professional delivers a memorable experience during every interaction. What You'll Get Competitive...Weekly paySeasonal workSafelite
Orlando, FL2 days ago- ...ensuring consistent communication with clients about their case progress. Strong communication skills and the ability to manage deadlines are crucial. This is a great opportunity to advocate for injured workers in a fast-paced environment. #J-18808-Ljbffr Ascendo ResourcesWork at office
$150k - $180k
...Candidates should hold a Juris Doctor (J.D.) degree, be in good standing with the Florida Bar, and have at least 3 years of relevant experience. This position offers a competitive salary between $150,000 and $180,000 per year and a supportive work culture. #J-18808-Ljbffr...- ...@4cflorida.org. Position Senior Family Advocate Location Orlando, FL (Orange, Oseola, and... ...and reading documents. Knowledge of customer and personal service principles. Knowledge... ...beliefs, and attitudes. Education and Experience Bachelor’s degree in social, human, or...Work at officeFlexible hours
$14 per hour
...Wireless in Orlando, FL is seeking motivated individuals for full-time and part-time sales positions. Ideal candidates will assist customers, provide product knowledge, and meet sales goals. The position requires strong customer service skills, ability to work in a fast-...Hourly payFull timePart time- ...organization in Winter Park seeks an experienced insurance professional for client administration. The ideal candidate has over 3 years of experience in Commercial Property & Casualty insurance and a valid state insurance license. Key responsibilities include maintaining policy...
- ...or wallaby! About the Role Our Client Advocates are much more than receptionists. They are... .... If you have 2+ years of veterinary experience and want to elevate your career from CSR... ...Looking For Required: 2+ years in veterinary customer care or as a veterinary technician...Local areaWeekend work
$20 per hour
...empowering and expanding the capacity of animal welfare advocates and organizations in the United States. Together we’ll bring... ...Advocate and Fundraiser Requirements: Previous experience in sales or customer service is preferred Excellent communication and interpersonal...Hourly payWeekend workAfternoon shift$16 per hour
...organization in Orlando is looking for a full-time Shelter Services Advocate to provide advocacy and support to survivors of domestic... ...passionate about making a difference and have crisis intervention experience, apply today! #J-18808-Ljbffr Harbor House of Central FloridaHourly payFull time- ...Florida is seeking a dedicated support representative to enhance customer interactions through effective communication via calls, emails... ..., and providing insights to improve the overall customer experience. Ideal candidates should have strong problem-solving skills, a...
- ...lifelong commitment to service and integrity. Before my insurance career, I served in the U.S. Air Force as a flight instructor, an experience that taught me leadership, discipline, and teamwork. I hold a master’s degree and am married with four sons, as well as...Work at officeFlexible hours
$17 - $20.19 per hour
...make a difference, get the job done, and find solutions for our customers. You will enjoy a collaborative workplace, with rewarding... ...Bonuses Qualifications Bachelor’s degree preferred or equivalent experience (HS Diploma or GED required) One (1) to two (2) years’...Remote jobHourly payTemporary workFor contractorsCasual workWork from homeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Advocate. Be the first to apply!
Related searches
- legal advocate Orlando, FL
- customer care advocate Orlando, FL
- quality advocate Orlando, FL
- domestic violence advocate Orlando, FL
- provider relations advocate Orlando, FL
- family advocate Orlando, FL
- customer experience advocate Orlando, FL
- client advocate Orlando, FL
- patient advocate Orlando, FL
- housing advocate Orlando, FL