Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Operations Manager - DDLC Support

$71.3k - $154k

ASM Research, An Accenture Federal Services Company

Position Overview

The Operations Manager – DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in alignment with client requirements and contract objectives. This role plans, directs, and coordinates operational activities, manages scope, schedule, cost, quality, and risks, and partners closely with IT, logistics, security, and other stakeholders to optimize processes and drive continuous improvement. The manager oversees a dispersed workforce and subcontractors, manages frequent procurement of materials and equipment, and ensures adherence to corporate policies, Federal contracting standards, and performance metrics across all assigned DDLC efforts.

Key Responsibilities

  • Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.

  • Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs).

  • Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.

  • Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.

  • Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.

  • Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.

  • Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.

  • Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.

  • Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.

  • Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Required Qualifications

  • Bachelor’s degree in Business, Information Technology, Operations Management, or a related field, or equivalent relevant experience.

  • At least 8 years of recent, relevant experience planning, directing, coordinating, and managing IT or operations projects/programs of similar scope and complexity, including multi-site or worldwide delivery with a dispersed workforce.

  • Demonstrated experience managing cost, schedule, and performance for Federal government contracts or large enterprise programs, including budgeting, forecasting, and reporting responsibilities.

  • Proven experience managing subcontractors and vendor relationships, including contract compliance, delivery oversight, and issue resolution.

  • Active Project Management Institute certification as either a Project Management Professional (PMP) or Program Management Professional (PgMP).

  • Strong leadership, communication, and stakeholder management skills, with the ability to coordinate across IT, logistics, security, and other functional areas to achieve operational outcomes.

  • Candidates must possess a current secret security clearance and reside in the United States.

Preferred Qualifications

  • Experience leading operations in an enterprise or Federal environment that uses CMMI Level 3 processes and Agile/DevOps practices for IT and service delivery.

  • Prior experience managing programs that include call center, telephony, cloud/IT infrastructure sustainment, cyber security, and/or software application sustainment workstreams.

  • Familiarity with ITIL-aligned service management, workforce management, and performance measurement practices such as SLAs, KPIs, and OLAs within managed services or delivery operations.

  • Experience working within or alongside large Federal contractors or shared-services delivery centers, including coordination across multiple contracts, tasks, and stakeholders.

  • Advanced skills in developing and presenting operational metrics and executive-level briefings, including the use of standardized reports and dashboards to communicate performance, risks, and improvement initiatives.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$71,300 - 154,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Operations Manager - DDLC Support in Salem, OR vacancy
  •  ...Homeless Services Program Manager At Northwest Human Services, we believe everyone deserves access to care, support, and the opportunity to thrive. As the Homeless Services Program Manager, you will lead our Homeless Outreach and Advocacy Project (HOAP) and help ensure... 
    Suggested
    Full time
    Contract work
    Temporary work

    Northwest Human Services

    Salem, OR
    2 days ago
  •  ...Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential...  ...matches purchase order/invoice, and resolve discrepancies -Manage inventory and re-shelving of canceled orders -Clean and organize... 
    Suggested
    Permanent employment
    Temporary work
    Part time
    Flexible hours
    Shift work
    Night shift
    Day shift
    Afternoon shift

    Gopuff

    Salem, OR
    19 hours ago
  • $91k - $136.5k

     ...Job summary Our WW Operations network delivers millions of packages and smiles to Amazon...  ...want to join our team as an Operations Manager. In this role, you will lead and develop...  ...Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and... 
    Suggested
    Hourly pay
    Flexible hours
    Shift work
    Night shift

    Amazon

    Salem, OR
    2 days ago
  • $81.9k - $152.1k

     ...pharma meetings, ensuring client service, operational, and financial goals are achieved. It...  ...planning, onsite execution, and budget management for one or multiple accounts. Managing...  ...performance, and capability building while also supporting client needs, driving training... 
    Suggested
    Full time
    Immediate start
    Flexible hours

    American Express Global Business Travel

    Salem, OR
    2 days ago
  •  ...Vice President Of Operations A growing custom manufacturer in the greater Salem area is...  ...opportunities for improvement. Establish and manage production planning, scheduling,...  ...investments, and the infrastructure needed to support continued expansion. What You Bring... 
    Suggested

    Tutti Quanti, LLC

    Salem, OR
    2 days ago
  • $135k - $162k

     ...Description Join Amazon's Pathways Operations internship and tackle real-world operational...  ...cross-functional meetings, gather data to support your projects, and present findings to...  ...hands-on operations exposure — shadowing managers, leading gemba walks, and participating... 
    Full time
    Summer work
    Internship
    Summer internship
    Immediate start

    Amazon

    Salem, OR
    19 hours ago
  •  ...Branch Operations Lead Trainee We have a passion for taking care of our customers and employees...  ..., you collaborate with the Branch Manager, branch employees and One Chase...  ...accounts 24 hours a day/ 7 days a week Supports the Branch Manager with all aspects of branch... 
    Traineeship
    Afternoon shift

    JPMorgan Chase

    Salem, OR
    2 days ago
  •  ...Branch Manager Inner Parish Security Corporation (IPSC) is seeking an experienced Branch Manager to lead and support operations in the Salem, Oregon area. This position is responsible for overseeing daily branch operations, supporting security personnel, maintaining... 
    Weekly pay
    Daily paid
    Work at office
    Flexible hours

    Inner Parish Security Corporation

    Salem, OR
    3 days ago
  • $28.63 - $35.08 per hour

     ...lead our regional service (call) center operations based in Salem, Oregon. Our regional...  ...agencies Assists in the formulation and management of performance targets for individuals...  ..., and trains direct report staff, and supports staff growth and development Provides... 
    Full time

    Yakima Valley Farm Workers Clinic

    Keizer, OR
    9 days ago
  • $28.63 - $35.08 per hour

     ...lead our regional service (call) center operations based in Salem, Oregon. Our regional...  ...agencies Assists in the formulation and management of performance targets for individuals...  ..., and trains direct report staff, and supports staff growth and development Provides... 

    Yakima Valley Farm Workers Clinic

    Keizer, OR
    9 days ago
  • $22 - $28 per hour

     ...Regional Quality Coordinator The Regional Quality Coordinator role is responsible for managing Quality operational support initiatives while overseeing special projects, with a focus on supporting HEDIS and Pharmacy gap closures. This position requires daily problem... 
    Hourly pay
    Work at office
    3 days per week

    P3 Health Partners

    Salem, OR
    4 days ago
  •  ...food, starting conversations, and directly supporting efforts to shift the future of farming...  ...Opportunities for advancement (80% of managers started as Crew) WHO WE ARE Chipotle...  ...restaurant company of its size that owns and operates all its restaurants in North America and... 
    Work at office
    Local area
    Shift work

    Chipotle Mexican Grill

    Salem, OR
    3 days ago
  • $85k - $100k

     ...Job Summary The Ready-Mix Plant Manager works closely with the batch men and drivers...  ...overseeing ready-mix plant production, operations and site facilities. This individual is...  ...package that provides health and financial support to our most important resources: our employees... 
    Full time
    Work experience placement
    Work at office
    Local area

    CalPortland

    Keizer, OR
    19 hours ago
  •  ...Regional Account Manager, IgAN Nephrology, Portland, OR The territory consists of: Portland, Salem, Beaverton, Eugene, OR About...  ...for the growth and expansion of the IgAN indication while supporting appropriate assigned indication opportunities with key nephrology... 
    Live in
    Work at office
    Local area
    Night shift

    Alexion Pharmaceuticals

    Salem, OR
    4 days ago
  •  ...Group (HCSG) as an Environmental Services Manager in Training, where you will learn to...  ...oversee housekeeping, laundry, and floor care operations at a long-term care facility. This...  ...with PNC EarnedIt ~ Financial Wellness Support from PNC Workplace Banking ~... 
    Local area

    Healthcare Services Group

    Keizer, OR
    2 days ago
  • $125k - $135k

     ...Job Overview The Senior Manager, Customer Success is responsible for leading and scaling...  ...function, while fostering consistency, operational excellence, and exceptional customer...  ...partners closely with Account Management, Support, Professional Services, Product, and other... 
    Ongoing contract
    Temporary work

    iCIMS

    Salem, OR
    5 days ago
  • $103.95k - $127.05k

     ...decisions and enabling the communities we support to grow and succeed. We believe it takes...  ...Day One.Business Banking Relationship Managers play a pivotal role in helping our business...  ...eligibility verification system operated by the U.S. Citizenship and Immigration... 
    Work at office
    Remote work
    Flexible hours
    3 days per week

    U.S. Bancorp

    Salem, OR
    20 hours ago
  •  ...processing team has the tools, training and support needed to deliver safe, high-quality...  ...day. As an SPD supervisor, guide daily operations by overseeing staff, coordinating schedules...  ...compliance and continuous improvement. Manage instrument tracking systems, support... 
    Full time
    Monday to Friday
    Shift work

    Salem Health Hospitals and clinics

    Salem, OR
    1 day ago
  •  ...OPERATIONS SPECIALIST Do you have what it takes to lead in the heart of Naval combat? As an Operations Specialist, you will serve as...  ...Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, search and rescue operations and other matters pertaining to... 
    Full time
    Part time
    Worldwide
    Overseas
    Night shift

    U.S. Navy

    Salem, OR
    19 hours ago
  • $149k - $193k

     ...Agility's commercially deployed humanoids operate alongside teams in warehouses,...  ...autonomy. As Director, Operations Program Management, you will own two things simultaneously:...  ...first day of employment. ~ Well-Being Support: Employee Assistance Program (EAP). ~... 
    Full time
    Temporary work
    Work at office
    Relocation package
    Flexible hours

    Agility Robotics

    Salem, OR
    10 days ago
  • $110.3k - $126k

     ...are clear, and trust is built into how we operate. If you’re ready to take ownership,...  ...multi-level organizations. Build and manage relationships with senior stakeholders, including...  ...and trust people to meet them. With real support and shared accountability, teams... 
    Full time
    Temporary work
    Work at office

    Lumen

    Salem, OR
    4 days ago
  • $132.85k - $177.12k

     ...are clear, and trust is built into how we operate. If you’re ready to take ownership,...  ...accurate sales and/or revenue forecasts and management of quota funnels. Location: Allows...  ...trust people to meet them. With real support and shared accountability, teams collaborate... 
    Full time
    Temporary work
    Remote work
    Work from home

    Lumen

    Salem, OR
    19 hours ago
  •  ...Options Counseling and Family Services seeks a Bilingual Front Office Coordinator to answer phones, schedule client appointments, and support licensed medical professionals. The role requires English/Spanish bilingual skills, basic office experience, and proficiency with... 
    Full time
    Work at office
    Monday to Friday

    Options Counseling and Family Services

    Salem, OR
    2 days ago
  • $126.2k - $264.1k

     ...Abilene, TX (on-site). Applicants must reside in or be willing to relocate to Abilene (relocation is available) As Site Operations Support Manager - Data Center Facilities , you will lead the onsite site-support function that enables OCI's mission-critical data... 
    Temporary work
    Work at office
    Relocation
    Flexible hours

    Oracle

    Salem, OR
    3 days ago
  •  ...individual to fill the newly created role of Manager, Accounting Services , reporting...  ...and leverage technology to scale our AP operations. This role is perfect for a detail-...  ...Operations, and accounting application support. The successful candidate will also have... 
    Full time
    Contract work
    Part time
    Work experience placement
    Work at office
    Local area
    Flexible hours

    Serco

    Salem, OR
    2 days ago
  • $120.1k - $251.6k

     ...responsible for leading a team of site support professionals, all at the IC3 level, and...  ...You will partner closely with Facilities Operations leadership, service teams, logistics, compliance...  ...complexity. While this role does not manage plant operations directly, it plays a... 
    Temporary work
    Work at office
    Relocation
    Relocation package
    Flexible hours

    Oracle

    Salem, OR
    19 hours ago
  • $103.95k - $127.05k

     ...decisions and enabling the communities we support to grow and succeed. We believe it takes...  ...One. Business Banking Relationship Managers play a pivotal role in helping our business...  ...eligibility verification system operated by the U.S. Citizenship and Immigration... 
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work
    Flexible hours
    3 days per week

    U.S. Bank

    Salem, OR
    19 hours ago
  •  ...psychiatric evaluations, develop treatment plans, manage medications, assess clinical risk, and support patients with a broad range of psychiatric and behavioral...  ..., and patient-centered care.\n\n \nStrategic and Operational Leadership\n\nProvide strategic and operational... 
    Full time
    Temporary work
    Relocation

    Northwest Human Services, Inc.

    Salem, OR
    a month ago
  •  ...Court Operations Associate (Criminal Annex Clerk) Interviews: Due to the high volume of applications we receive, it may...  ...answering questions about criminal and traffic violation case management and processing. The support you provide will be over the phone and in person. You... 
    Full time
    Temporary work
    Part time
    Work experience placement
    Work at office
    Immediate start
    Monday to Friday
    Flexible hours

    State of Oregon

    Salem, OR
    3 days ago
  •  ...Job Title Operations Manager Job Description You will oversee and coordinate product movement and customer service operations ensuring compliance with organizational policies and applicable laws. You will manage facility budgets, monitor operational procedures... 
    Work at office
    Local area

    Americold Logistics

    Salem, OR
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Operations Manager - DDLC Support. Be the first to apply!