Retail Shift Supervisor

Retail Shift Supervisor

Casa de Fruta is a well-known, multifaceted destination in the heart of California, known for offering a variety of services and experiences, from dining and shopping to lodging and recreation. With a rich history dating back to 1908, Casa de Fruta delights visitors with its famous fruit stand, wine tasting and deli, sweet shop, burrito bar, and restaurant. We also offer comfortable lodging at our cabins, inn & RV park, as well as fueling services at our Chevron station. Our commitment to exceptional customer service and high-quality experiences is central to everything we do. We are looking for a motivated and experienced Retail Shift Supervisor to work at one of our retail businesses.

The Retail Shift Supervisor is responsible for leading shift operations of an assigned retail business by providing exceptional customer service, supervising team members, ensuring operational excellence, and maintaining company standards. Candidates selected through this recruitment may be assigned to the retail business that best aligns with their experience, skills, and operational needs following the interview and evaluation process.

The ideal candidate is an experienced retail supervisor with a passion for leadership, customer service, and helping to develop high-performing teams. Experience in food service, food retail, or food handling is highly desirable but not required.

Essential Duties & Responsibilities:

• Supervise operations of an assigned retail business during your scheduled shifts.
• Lead, coach, motivate, and develop team members to deliver exceptional guest service.
• Promote a positive, respectful, and accountable work environment.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Assist with scheduling, staffing, and daily labor management as needed.
• Monitor employee performance and provide coaching, training, and corrective action when appropriate.
• Oversee opening, closing, cash handling, and point-of-sale procedures.
• Assist with ordering, receiving, stocking, and merchandising inventory.
• Ensure retail displays remain attractive, organized, and fully stocked.
• Resolve customer concerns professionally and efficiently when necessary.
• Maintain cleanliness and organization throughout the business.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum of two years of retail supervisory or management experience required.
• Demonstrated experience leading, coaching, and developing employees.
• Strong customer service and conflict resolution skills.
• Experience handling cash, balancing registers, and maintaining operational controls.
• Excellent organizational, communication, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with point-of-sale systems and basic computer applications.

Preferred Qualifications:

• Previous experience in retail, food service, grocery, restaurant deli, convenience store, or similar operations.
• Food handling experience is a plus.
• Current Food Handler Card or ability to obtain one upon hire.
• Experience with inventory management and ordering.
• Bilingual (English/Spanish) is a plus.

Knowledge, Skills & Abilities:

• Strong leadership and team-building abilities.
• Excellent verbal and written communication skills.
• Ability to make sound decisions under pressure.
• Strong attention to detail.
• High level of integrity and accountability.
• Ability to adapt to changing business needs.
• Commitment to providing exceptional guest service.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Frequently lift, carry, push, or pull up to 30 pounds.
• Frequent bending, reaching, twisting, and kneeling.

Work Schedule:

• This position requires a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Why Join Our Team?

This recruitment is designed to identify talented retail leaders for multiple retail operations. Following the interview process, candidates will be evaluated and considered for placement in the business unit that best matches their experience, leadership style, and strengths. This approach provides opportunities for growth while ensuring each supervisor is positioned for long-term success.

Working Conditions:

• Hours: Full-time, with flexibility required to meet business needs, especially during peak seasons, holidays, and weekends.
• Physical Requirements: Ability to walk or stand for extended periods.

Benefits:

• Opportunity to work in a dynamic, family-friendly environment that values tradition and innovation.
• Employee discounts at Casa de Fruta.
• Health, dental, and vision benefits.
• Paid time off.