Client support specialist

Randstad is seeking an experienced Client Support Specialist for a contract opportunity. In this role, you will be responsible for receiving, processing, and scheduling customer orders via phone and email while managing order workflows, logistics coordination, and customer relationships across nationwide facilities. The ideal candidate adapts quickly to changing priorities and can rapidly master a proprietary order entry and billing system. This position is 100% in the office. Hours are 8AM - 5PM, Monday - Friday What we are looking for:

• Fundamental understanding of logistics, supply chain management, and shipping operations
• Excellent verbal and written communication skills
• Proficiency in learning and navigating complex proprietary software and databases
• Ability to prioritize, adapt to changing demands, and maintain high attention to detail in a fast-paced environment.
• Proven problem-solving skills with a customer-centric mindset

Apply directly to this amazing opportunity. Contact Angela Thompson with questions at View phone number on click.appcast.io or View email address on click.appcast.io

salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Communicate with customers via phone and email to provide product/service information, enter orders, handle rescheduling or cancellations, and update account details.
• Accurately enter and process orders in the proprietary management system, schedule requested services, and issue confirmation summaries to clients.
• Understand customer shipping requirements across multiple facilities nationwide, evaluate potential delivery delays (e.g., severe weather), and coordinate closely with plant operations to align shipments.
• Maintain thorough logs of customer inquiries, requests, and resolutions; investigate order or delivery issues, report claim findings, and escalate unresolved grievances to appropriate departments
• Partner effectively with internal teams-including sales, accounting, plant operations, and regulatory compliance officers-to resolve operational or compliance-related inquiries.
• Identify and recommend enhancements to packaging, shipping, billing, or service workflows to optimize efficiency and prevent future issues.

Skills

• CUSTOMER ORDERS/SALES (2 years of experience is required)
• Logistics (2 years of experience is required)
• Dispatch
• Supply Chain
• CRM (2 years of experience is required)
• Microsoft Excel (2 years of experience is required)
• Multi-tasking
• Scheduling
• Vendor Relations
• Data Entry (2 years of experience is required)
• Client Service
• Customer support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.