ServiceNow Developer

We are looking for a ServiceNow Developer to lead the design, development, and enhancement of ServiceNow solutions supporting a federal program. This role will serve as a hands-on technical leader responsible for custom development efforts across the ServiceNow platform, with a strong emphasis on Customer Service Management (CSM).

Key Responsibilities:

• Lead the custom development, configuration, and implementation of ServiceNow solutions and enhancements.
• Serve as a technical lead for ServiceNow development initiatives while remaining hands-on with coding and platform customization.
• Design and develop solutions across ServiceNow modules, including CSM, ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.
• Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and workflows.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Support Agile development processes, including sprint planning, daily standups, backlog refinement, and release activities.
• Develop and maintain integrations between ServiceNow and external systems.
• Participate in code reviews, technical design sessions, and architecture discussions.
• Create and maintain technical documentation, implementation plans, and operational procedures.
• Identify opportunities to leverage AI-enabled ServiceNow capabilities, including Now Assist and related automation technologies.

Core Qualifications:

• Extensive hands-on experience developing and configuring ServiceNow solutions.
• Strong experience with Customer Service Management (CSM), the highest-priority ServiceNow module for this role.
• Proven experience leading custom ServiceNow development efforts and technical initiatives.
• Demonstrated ability to balance technical leadership responsibilities with hands-on development work.
• Experience with ServiceNow platform administration, configuration, and customization.
• Strong understanding of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, HAM, and HRSD.
• Proficiency with JavaScript, Glide scripting, workflows, business rules, client scripts, UI policies, and related ServiceNow development tools.
• Experience working within Agile development environments.
• Strong communication, collaboration, and problem-solving skills.
• U.S. Citizen eligible for Public Trust clearance.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• ServiceNow certifications.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, or similar technologies.
• Experience integrating third-party LLM APIs with enterprise applications.
• Experience with ServiceNow Automated Test Framework (ATF).
• Expertise in ITAM disciplines, including Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Expertise in ITOM modules, including CMDB, Discovery, and Service Mapping.
• Experience with ServiceNow Flow Designer.
• Experience developing custom-scoped applications within ServiceNow.
• Experience integrating ServiceNow with external enterprise platforms and business systems.
• Knowledge of AngularJS, HTML5, CSS, jQuery, and portal development.