Outlet Server - Hard Rock Cafe

Server Position at Hard Rock Cafe

Under the supervision of the Supervisor Hard Rock Cafe, a Server provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Greeting each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents the menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage orders.
• Have basic knowledge of all houses and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Maintain clean ashtrays.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest's tables during and after each course.
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward's station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by State Law and company.
• Maximizing profit and guest satisfaction through effective cost controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

Non-Essential Job Functions

• Attend seminars when needed.

Education and/or Experience Requirements:

• High School diploma or G.E.D. equivalency preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.):

• Must be able to obtain valid Food Handlers or Bassett certification, (as required), as well as Illinois Gaming license.
• Must be willing to work a flexible schedule
• Ability to read and write English required.
• Must have good communication skills and always maintain friendly personable attitude.
• Two years' guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience is strongly preferred.
• Ability to lift and carry up to 25 lbs.
• Must be at least eighteen (18) years of age.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Knowledge Of:

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.

Ability To:

• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Display manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Pay Range: $2 - $25/