Outdoor Plaza Security Guard

Overview

Quality Building Services is a facilities maintenance company based in New York City. We service premier commercial assets in New York for individual and institutional owners. A certified Woman-Owned Business (WBE) celebrating 20+ years of continued business success and over 11 years as a WBE trusted partner, our success is based on our knowledgeable leaders and industry professionals who bring their experience and commitment to our fast-growing company and client bases. Our focus on safety, sustainability, efficiency and the preservation of client assets is always beyond expectations. In short, we are more than a cleaning company. We are solutions-driven industry experts, trusted professionals, and consultants.

Job Skills / Requirements

Job Title: Plaza Security Officer (Outdoor)Schedule: The following shifts are available, Monday to Friday as follows:

1. 6am to 2 pm

2. 10 am to 6 pm

3. 2 pm to 10 pm

4. 6 pm to 2 am

Position Overview: We are seeking a highly professional and proactive Plaza Security Officer to maintain safety, order, and a first-class environment within a privately owned public space (POPS) and all outdoor areas contiguous to the commercial building , including sidewalks, entrances, and surrounding perimeter zones.

This is a high-visibility, high-expectation role suited for an experienced officer who can operate independently, exercise sound judgment, and represent the property with professionalism. Candidates with prior law enforcement experience-particularly retired NYPD-are strongly preferred.

This position will report to the Director of Security, and in his absence to the Plaza Security Supervisor

Key Responsibilities:

• Maintain a high-visibility presence within the plaza and surrounding exterior areas to deter unwanted or unsafe behavior
• Monitor all activity within the plaza, sidewalks, and building perimeter to ensure safety and proper use of the space
• Enforce all POPS rules and property regulations in a consistent, professional, and legally compliant manner
• Exercise trespass authority as directed , including identifying violators, issuing clear instructions, and initiating removal when necessary
• Coordinate with NYPD when required, including requesting response for enforcement support or escalated incidents
• Address quality-of-life conditions such as loitering, disorderly conduct, unauthorized vending, and obstruction of pedestrian flow
• Respond to incidents, disturbances, and emergencies using de-escalation techniques and sound judgment
• Conduct continuous patrols of all exterior zones, including entrances, exits, and adjacent areas
• Provide directional assistance and customer service to tenants, visitors, and the public while maintaining a security-first mindset
• Observe and report suspicious activity, hazards, or maintenance concerns affecting the exterior environment
• Prepare clear, detailed, and accurate incident reports and daily activity logs
• Maintain professional communication with building management, tenants, and supervisory staff
• Support special events, increased foot traffic periods, and heightened security postures as needed
• Proven ability to engage professionally with individuals in vulnerable or high-stress situations, including those experiencing homelessness, mental health challenges, or substance-related impairment, and to safely de-escalate agitated or aggressive behavior.

Qualifications:

• Minimum 10 years of experience law enforcement, or related field
• Prior experience in high-profile outdoor or public-facing security roles preferred
• Retired law enforcement
• Strong understanding of trespass enforcement and public/private space dynamics
• Excellent interpersonal, communication, and conflict resolution skills
• Ability to remain composed, professional, and decisive in high-pressure situations
• Valid NY State Security Guard License (required)
• CPR/AED/First Aid certification preferred

Performance Expectations (Premium Role):

• Demonstrates exceptional situational awareness at all times
• Maintains a command presence without being confrontational

Certification Requirements (All)


Prior Law Enforcement
Security Guard License

This is a Full-Time position