Parts Counter

TNH-CA-NH Dealer Toyota North Hollywood, Inc | NH Dealer 4606 Lankershim Blvd North Hollywood, CA 91602, USA North Hollywood, CA / Onsite / FLSA: Non‑Exempt Pay Range : $17.87 per hour (or applicable Local minimum wage) plus commission based on TNH Financial Statement Page 3 Line 2 Parts Department Gross Profit. North Hollywood Toyota (TNH) is seeking a Parts Counter to enhance our current Parts department growth. We are seeking a detail‑oriented, multitask and energetic candidate to join our team. TNH offers a work environment and encourages internal promotions. As a Parts Counter, you’ll manage inbound calls, provide price quotes, and answer any other inquiries for customers. You will support the pulling and filling of orders from stock and pull orders for delivery, serving as the leading support to our Parts team. This is a full‑time role in which you’ll report to the Parts Manager and must be willing to work onsite at the North Hollywood Toyota office. Responsibilities Assist all customers (retail and shop) in selecting parts Inform customers of companion part requirements and specials, ensuring that the customer is exposed to the full product line Answer phone calls, providing price quotes and other information Review body‑shop estimates, confirm parts that are ordered are correct and all pricing is in line with the estimate Provide a high level of service to internal and external customers Pull and fill orders from stock Report out‑of‑stock parts or shop materials that need immediate attention to Parts Manager Locate out‑of‑stock parts from outside sources and submit an emergency order, if necessary Notify the service advisor and the customer when special‑ordered parts have been received Notify the body shop when all parts have arrived and when they will be delivered Pull orders for delivery to the body shop, making sure all parts are tagged with customer names and job number Follow up on back‑ordered parts Verify will‑call back‑order files weekly and return to vendors, or stock items not picked up or required Replenish assigned inventory daily Assist outside sales representatives with their orders Ensure all internal requests for parts are billed on service repair orders Issue credit for parts returned, ensuring the original invoice or its number is available for verification of purchase and pricing Issue and track requested shop tools to technicians Maintain orderly records of all repair orders, invoices, insurance estimates and special‑order parts Set up orders for daily shipment, delivery or pick‑up Solicit assigned accounts by phone Stay current on new products and product updates Work with the Parts Manager in maintaining a lost‑sales tracking program Other tasks as assigned Qualifications Minimum of two (2) years of experience High School Diploma or higher – Preferred Must have a valid Driver’s License and be eligible for coverage under Garage Liability policy (not an excluded driver) Strong oral and written communication Strong problem‐solving and decision‐making skills Strong integrity Friendly, welcoming, and positive attitude Complete tasks with efficiency and accuracy Ability to work independently or in a team environment Maintain a professional appearance Benefits Medical, Dental, and Vision benefits Supplemental life insurance policies for you and your dependents Long term disability insurance Flexible Spending Account (FSA) Employer‑paid life insurance Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP) UKG Wallet (access to your pay before payday) Tickets at Work – discounts on parks, museums, movie tickets and much more AT&T Wireless Discounts Midway Rent‑a‑Car – rental car discounts Dell Member Purchase Program Key Behaviors Detail Oriented – Capable of carrying out a given task with all details necessary to get it done well Team Player – Works well as a member of a group Self‑Starter – Inspired to perform without outside help Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr