Senior Director, Partner Account Management - Stellarus

Senior Director, Partner Account Management

The Business Development and Strategic Partnerships team recruits new customers and partners that contribute technological leadership, market reach, and revenue to Stellarus. The Senior Director, Partner Account Management will report to the VP, Business Development & Strategic Partnerships.

In this role, you will be accountable for end-to-end management of Stellarus' partner portfolio, including both strategic build-with partners and the Stellarus Marketplace partnership program, which delivers partner offerings to customers through API integrations with the Stellarus core platform. You will lead a team of partner account managers and serve as the executive owner for Stellarus' most critical partner relationships, ensuring partnerships are successfully launched, scaled, and managed over time.

This role sits at the intersection of business strategy, product, and technology, and is responsible for ensuring partnerships translate into durable products, scalable integrations, and measurable business outcomes.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow—personally, professionally, and financially. We are looking for a leader who can build strong teams, operate with clarity and accountability, and deliver results through collaboration.

Responsibilities

In this role, you will be responsible for:

Partner Portfolio & Account Leadership

• Own the overall partner account management strategy for Stellarus, spanning strategic partnerships and the Marketplace partner ecosystem.
• Define and manage partner segmentation, engagement models (1:1 and 1:few), and coverage strategies aligned to business priorities.
• Serve as executive sponsor for Stellarus' most strategic partners, maintaining senior-level relationships and resolving complex issues.

Strategic & Build-With Partnerships

• Oversee partnerships that contribute directly to product development, platform capabilities, and roadmap acceleration.
• Coordinate closely with Product and Technology leaders to ensure partner integrations are well-scoped, sequenced, and successfully delivered.
• Ensure partner capabilities are translated into scalable, supportable product offerings rather than one-off solutions.

Marketplace & API-Based Partnership Program

• Lead the Stellarus Marketplace partnership program, including partner onboarding, integration standards, commercialization readiness, and lifecycle management.
• Establish clear expectations for API-based integrations, partner enablement, and ongoing operational support.
• Ensure Marketplace offerings are aligned with customer needs, product standards, and platform governance.

Cross-Functional Orchestration

• Act as the primary point of coordination between Partnerships, Product, Technology, Legal, Security, and Go-To-Market teams for active partners.
• Translate partner commitments into clear internal plans, timelines, and ownership.
• Proactively surface risks, dependencies, and trade-offs related to partner delivery and integration.

Team Leadership & Development

• Lead, coach, and develop a team of Partner Development Managers and related roles.
• Set clear goals, operating rhythms, and performance expectations for the team.
• Build consistent partner account management practices, playbooks, and reporting.

Performance Management & Business Outcomes

• Define and track success metrics for partnerships, including adoption, partner performance, customer impact, and strategic value.
• Establish regular partner business reviews and internal reporting cadences.
• Drive continuous improvement across partner processes, tools, and governance.

Qualifications

In this role, you will need:

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience in business, technology, or a related field; advanced degree preferred.
• Requires 12+ years of experience in partnership management, strategic alliances, platform ecosystems, or related roles, including 6 years of management experience.
• Requires demonstrated experience leading partner portfolios and teams, including accountability for complex, long-term partnerships.
• Requires strong understanding of product and technology collaboration, including API-based integrations and platform partnerships.
• Requires proven ability to operate cross-functionally and influence senior leaders across Product, Engineering, and Commercial teams.
• Requires experience designing and scaling partner programs or ecosystems, preferably in a SaaS, platform, or healthcare technology environment. Excellent communication, negotiation, and executive presence skills.
• Strongly preferred proficiency in Salesforce CRM, LinkedIn Sales Navigator, and AI-driven sales tools.

About Us

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors. Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.