Customer Engineer

About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform. At Bask, customer engineering helps customers turn technical requirements into working solutions. We value curiosity, careful troubleshooting, clear communication, and people who take ownership of helping customers successfully implement and use the platform. About the Role We're looking for a Customer Engineer to help Bask Health's merchants solve technical challenges, implement supported integrations, and build effective workflows using our software platform. This role combines hands-on technical problem-solving, customer-facing implementation support, software configuration, and cross-functional collaboration. You'll work directly with customers and internal teams to understand technical requirements and help turn them into practical solutions. Our customers include entrepreneurs, e-commerce operators, online business owners, and healthcare businesses launching or operating direct-to-consumer telehealth services. You'll develop a detailed understanding of Bask Health's platform, technical capabilities, and supported integration patterns. Our software brings together merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities. You'll help customers understand how these components work together and how to configure supported workflows for their businesses. You'll participate in technical onboarding and implementation discussions to identify customer requirements and potential obstacles. You'll help translate business needs into technical configurations, integration plans, and implementation steps.

You'll work with customer success managers to understand customer goals and determine where technical guidance is needed. You'll assist merchants with configuring platform features and connecting supported external systems. You'll investigate integration issues involving APIs, webhooks, authentication, and data exchange. You'll use technical documentation, diagnostic tools, and available logs to understand reported problems. You'll reproduce software issues and identify whether they involve configuration, integration behavior, or platform defects. You'll help customers troubleshoot errors affecting important business workflows. You'll work closely with software engineers when an issue requires deeper technical investigation or changes to the product. You'll provide engineering teams with clear reproduction steps, technical evidence, and relevant customer context. You'll collaborate with product managers when customer requirements reveal product limitations or opportunities for improvement. You'll help evaluate whether customer requests can be addressed through existing platform capabilities. You'll explain supported alternatives and configuration approaches when a requested solution is not available. You'll assist with technical validation of integrations and customer workflows. You'll help customers understand how to test configurations and confirm that supported functionality behaves as expected. You'll provide technical walkthroughs and explain implementation decisions to customers with varying levels of technical knowledge. You'll communicate clearly with both business stakeholders and technical contacts.