GROCERY/RECEIVING CLERK
Kroger
Customer Service Representative
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
- Notify management of customer or employee accidents
- Develop and train DSD Receiver back up
- Ensure maximum security of receiving area
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Adhere to all food safety regulations and guidelines
- Stay current with present, future, seasonal and special ads
- Ensure inventory management for all delivered product
- Process damaged/returned goods and complete/process paperwork
- Check condition, accuracy of quantity, pricing, and temperature of product received
- Ensure shipping and receiving tools are working properly to provide a smooth transition of the products/merchandise into the store and inventory logs
- Maintain an awareness of inventory/stocking conditions to capture ordering system integrity, including Computer Assisted Ordering
- Report product ordering/shipping discrepancies to the department manager
- Label, stock and inventory department merchandise
- Promote trust and respect among associates, with a positive attitude
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
MINIMUM
- Ability to collaborate and work cooperatively in a team-based environment
- Strong attention to detail
DESIRED
- Any receiving experience
- Second language (speaking, reading and/or writing)
- Familiarity with industry/technical terms and processes
- Excellent oral/written communication skills
Vacancy posted 2 days ago
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