Restaurant Shift Supervisor

Position Description Position Title: Restaurant Shift Supervisor Accountable To: Restaurant Manager Exempt/Non-Exempt: Non-Exempt, Full-Time, Part-Time Position Objective TO APPLY: email View email address on click.appcast.io or candidates can call directly to View phone number on click.appcast.io The Restaurant Shift Supervisor is responsible for helping to oversee all of the restaurant’s daily operations including opening/closing procedures as well as ensuring that the restaurant’s employees are performing their daily job responsibilities. The ideal candidate has a proven track record of leading a team in a guest-centric, operational environment. They should have experience in fast‑paced, high‑volume restaurants. They are always willing to roll up their sleeves and help wherever is needed; thus, leading by example. They are polished and approachable, representing the brand in the best possible light. They have an exceptional work ethic and are able to communicate at any level. They are a natural leader and dedicated to their job. Essential Position Functions General Supervise all areas of the restaurant as needed. Perform other duties as required by senior management. Financial Adhere to company standards and service levels to minimize costs, including labor costs. Assist with all financial (invoices, reporting) and personnel/payroll related administrative duties before approval. Food Safety and Service and Restaurant Cleanliness Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas to ensure the health and safety of customers and employees. Ensure consistent high quality of food service. Investigate and resolve complaints concerning food quality and service. Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards. Guest Service Ensure positive guest service in all areas. Respond to guest complaints and take appropriate actions to turn dissatisfied guests into return guests. Ensure customer service meets company standards and customer satisfaction is maintained by working with all restaurant managers. Operational responsibilities Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents, complete accident reports promptly, and report all injuries to the COO and HR Manager. Follow procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies). People Management/Recruiting/Training Enforce all labor laws (federal, state, and local). Provide direction to employees regarding operational and procedural issues using developed SOPs. Interview applicants for non‑exempt positions and conduct new hire onboarding and orientations. Maintain an accurate and up‑to‑date plan of restaurant staffing needs, prepare schedules, and ensure that the restaurant is staffed for all shifts. Increase effectiveness and productivity by assisting with training, recruiting, selecting, and ensuring new team members are properly oriented and trained; assist with coaching and counseling employees. Ensure employees are scheduled for required 10‑minute breaks and 30‑minute meal breaks as necessary. Train and develop employees by providing ongoing feedback and establishing performance expectations. Assist with the implementation of departmental policies, goals, objectives, and procedures. Required Education, Knowledge, Skills, and Competences A minimum of 3 years of restaurant experience with at least 1 of those years in a supervisory position. Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Strong technology skills, including but not limited to MS Word, Excel, MICROS, Open Table, DELPHI, and E‑Time. Maintain a current California Driver License with a satisfactory and safe driving record. Possess and maintain a current ServSafe Food Protection Managers Certificate. Possess and maintain a current ABC approved California Responsible Beverage Server Training Certificate. Ability to thrive and remain calm under pressure and resolve problems in a fast‑paced environment. Maintain a neat, professional appearance; be well‑groomed and well‑spoken. Work cohesively with co‑workers as part of a team and communicate tactfully with all employees. Perform all front‑of‑house functions within the restaurant. Physical Requirements & Working Conditions Must continuously stand and move about a large restaurant kitchen for long periods while carrying items and navigating flights of stairs. Use hands to finger, handle, or feel objects and controls such as those on thermometers, stove/oven controls, walk‑ins, pots, pans, and computers. Frequently lift/carry up to 15 pounds of food or kitchen equipment; occasionally up to 40 pounds. Use legs to assist lifting heavy objects. Talk and hear in person and on the telephone. Reach with hands and arms, grasp objects, push/pull approximate 10–50 pounds, twist the upper body, rotate the wrist, and use finger dexterity for writing, using the computer, and following a recipe. Kneel, squat, bend, and lift. Stand for up to 10 hours at a time. Walk 5 to 150 feet up to 10 hours. May be in an indoor or outdoor setting, depending on event location; varied weather conditions are expected. Hear and speak to communicate with employees and guests. Close and distant vision. Identify and distinguish colors. Use a step stool or ladder occasionally. Use manual dexterity and gross motor skills with frequent use of bi‑manual dexterity and fine motor skills. Reach hands and arms in any direction and kneel, stoop, or crouch repeatedly. Must wear face coverings, safety glasses, and other personal protection equipment as mandated by county and state public health officials. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed above are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. TO APPLY: email View email address on click.appcast.io or candidates can call directly to View phone number on click.appcast.io #J-18808-Ljbffr Morgan Hill Chamber