Field Service Tech

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the "Best Places to Work in Healthcare" by Modern Healthcare

Position Summary

The Field Service Technician assists customers with technical support of desktop computers, laptops, mobile devices, printers,
applications, and related technology. Support includes specification, installation/move projects, and testing of computer systems and
peripherals within established standards and guidelines. Activities require interaction with application software and operating systems
to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Orlando Health customers.


Responsibilities

Essential Functions
• Assists with the installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, peripheral
equipment and software within established standards and guidelines.
• Demonstrates full proficiency in the role and escalates to senior technician or supervisor when help is needed.
• Trains and helps develop associate technicians.
• Works with Service Desk, Operations, Applications, and Engineering staff as appropriate to determine and resolve problems received
from clients.
• Interacts with numerous computer platforms in a multi-layered client server environment.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email
servers, computer conferencing systems, application servers, and administrative systems.
• Performs proactive maintenance of computing hardware.
• Performs upgrades to end user devices to ensure longevity.
• Maintains accurate records in ticketing system and regularly updates asset information and status in the configuration management
database.
• Participates in Project Implementation and follows through on completion of tasks.
• Responds to emails/pages and sets expectations with customers based on priority, impact, and urgency.
• Creates and maintains interdepartmental relationships.
• Maintains knowledge on current industry trends.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Responds to pages within department guidelines.
• Supports Hospital Command Centers during emergency situations.
• Independently serve periods of on-call coverage at scheduled intervals.
• May be required to support unplanned events during after-hours and weekends.


Qualifications

Education/Training
High School diploma or equivalent.

Licensure/Certification
Comptia A+ Certification or equivalent IT Certification.

Experience
A minimum of three (3) years of information technology or IT customer support experience.