Program Manager

Qualifications: A Senior Program Manager is responsible for leading complex, multi-site security programs, and strategic customer accounts from project award through final completion. The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders. Responsibilities: Program Leadership & Delivery • Lead multiple concurrent projects within large customer programs. • Establish program execution strategies, milestones, and success metrics. • Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements. • Coordinate project teams, engineering, procurement, field operations, and subcontractors. • Drive accountability and execution across all program stakeholders. Customer Relationship Management • Serve as the primary day-to-day executive contact for assigned strategic accounts. • Build and maintain customer relationships at multiple organizational levels. • Conduct regularly scheduled business reviews and operational status meetings. • Manage customer expectations and proactively address concerns before escalation. • Identify opportunities for expansion, additional scope, and long-term partnership growth. Financial Accountability • Own revenue, margin, forecasting, and project financial performance for assigned programs. • Review labor utilization, material expenditures, subcontractor costs, and job forecasts. • Monitor backlog and earned revenue against business objectives. • Drive change order identification, pricing, submission, and approval processes. • Develop recovery plans for projects experiencing financial or schedule challenges. Risk & Contract Management • Identify program risks, constraints, and dependencies. • Manage contractual obligations and customer deliverables. • Coordinate delay notices, impact assessments, and scope change documentation. • Escalate issues requiring executive intervention. • Protect company interests through disciplined contract administration. Resource Planning & Coordination • Partner with Operations leadership to forecast labor and resource requirements. • Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors. • Balance workload and priorities across multiple projects and regions. • Support capacity planning to meet customer commitments and business objectives. Communication & Reporting • Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities. • Prepare and present business reviews for leadership and customers. • Maintain clear and consistent communications with internal and external stakeholders. • Ensure accurate reporting of forecasts, project progress, and action plans. Team Leadership & Mentorship • Mentor Project Managers, Associate Program Managers, and supporting personnel. • Foster collaboration among sales, engineering, operations, procurement, and finance teams. • Promote accountability, ownership, and continuous improvement. • Support talent development and succession planning initiatives. Strategic Responsibilities • Develop long-term account strategies to support customer growth and retention. • Identify operational efficiencies and standardization opportunities. • Support business development efforts for existing customers. • Contribute to organizational process improvements and scalable program management practices. • Align execution strategies with overall company objectives. Comments/Special Instructions This a National & remote role.