Outage Management System Operator

Outage Management System Operator

Position: Outage Management System (OMS) Operator

Location: Fergus Falls, MN or any OTP Customer Service Center

Description

At Otter Tail Power, our employees help us serve the communities we support by producing reliable, affordable, and environmentally responsible electricity. Our employees' impact can take many forms. Our successful employees ensure that our customers and communities have the power they need for modern life. In this role, the Outage Management System Operator will be responsible for field dispatch for Otter Tail Power electrical system outages, internal and external communication leveraging the Company Outage Management System (OMS).

• Handle inbound and outbound calls for purposes of distribution system restoration (planned and unplanned outages).
• Initial entry, update, and completion of trouble tickets for emergency outage and non-outage conditions on the distribution system.
• Update outage prediction, which includes combining or splitting outages based on input from field employees or management.
• Coordinate field personnel to respond to outages or other issues on the Company distribution system and when requested by Power System Operators.
• Completing tasks related to customer requests and billing for electric services shall be fulfilled while not actively working planned or unplanned outages.

Qualifications

We're seeking candidates with a wide range of skills who are motivated to deeply understand complex information and effectively communicate their findings while aligning with our core values: Integrity, Community, Safety, Resourcefulness, Customer Service and People. Some examples of what we're looking for include:

• Associate degree or equivalent work experience in electric utility or office setting or equivalent combination of education and experience.
• One or two years of experience in electrical utility dispatch and knowledge of electrical distribution switching devices and procedures is preferred.
• Must be proficient with Microsoft Software.
• Requires the ability to work rotating shifts, irregular hours and overtime as assigned.
• Strong oral and written communication skills are required.

Offering

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals.

• Competitive wage & benefit package.
• The expected offer for this role is $54,000 $71,000 annually. Actual base compensation will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Our employees are provided training and development opportunities each year, including education reimbursement. This includes safety one of our values and key to our success technical, compliance and developmental training.
• Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they're working.