Staffing Branch Manager

Branch Manager Job Summary

The Branch Manager is responsible for driving revenue growth, operational excellence, and overall profitability across assigned branch and on-site locations within a defined geographic market. This role serves as a strategic leader, aligning sales execution, workforce delivery, and operational processes to meet client demands while maximizing branch performance.

Accountable for full P&L ownership, the Branch Manager ensures that all recruiting, sales, and operational functions are optimized for efficiency, scalability, and service quality. This position plays a critical role in developing high-performing teams, strengthening client relationships, and executing growth strategies that enhance market share and competitive positioning.

Branch Manager Key Responsibilities

Financial & Operational Leadership

• Own and manage full branch P&L, driving revenue growth, profitability, and cost control in alignment with company targets.

• Develop and manage budgets, monitor expenses, and proactively address variances to ensure financial performance.

• Oversee accounts receivable performance, ensuring DSO targets are met through disciplined client management and internal accountability.

• Ensure operational processes, controls, and documentation (including Avionté) are executed consistently to support efficiency, compliance, and scalability.

• Analyze corporate and branch-level reports to identify trends, improve performance, and implement corrective action plans.

Sales Growth & Client Strategy

• Lead and execute branch sales strategies to achieve and exceed revenue targets and expand market share.

• Build and maintain strong client relationships, ensuring high levels of satisfaction, retention, and account growth.

• Maintain awareness of local market conditions, competitor activity, and pay/bill rate trends to ensure competitive positioning.

• Partner with operations, sales, and accounting teams to deliver high-quality Quarterly Business Reviews (QBRs) and strategic client insights.

Team Leadership & Talent Development

• Recruit, develop, and retain a high-performing team across sales, recruiting, and operations functions.

• Establish clear performance expectations, KPIs, and accountability measures aligned with company objectives.

• Provide ongoing coaching, performance feedback, and career development planning to support employee growth and retention.

• Foster a collaborative, inclusive, and performance-driven culture that promotes engagement, accountability, and results.

• Identify succession planning opportunities and develop future leaders within the organization.

Recruiting & Service Delivery Excellence

• Ensure the branch consistently delivers high-quality recruiting outcomes, meeting client headcount demands and service level expectations.

• Drive consistency in hiring, onboarding, assignment management, and customer service delivery across all accounts.

• Ensure staff has a clear understanding of client requirements, expectations, and service standards.

• Proactively implement company programs, procedures, and policies to maintain operational integrity and service excellence.

Compliance & Risk Management

• Ensure adherence to all company policies, procedures, and regulatory requirements, including EEO/AAP and subcontracting guidelines.

• Conduct periodic internal audits and reviews to maintain compliance and mitigate risk.

• Safeguard company proprietary, confidential, and competitive information.

Branch Manager Education & Experience

• High school diploma or GED required.

• Associate or Bachelor’s degree strongly preferred; equivalent industry experience will be considered

• 5-7 years of experience in staffing, branch management, or operations leadership

• Proven success managing P&L, driving sales growth, and leading high-performing teams

• Strong leadership, communication, and problem-solving skills with the ability to influence at all organizational levels

• Proficiency in Microsoft Office (Excel, Word, Outlook) and staffing platforms such as Avionté

• Ability to thrive in a fast-paced, performance-driven environment while maintaining professionalism and operational accuracy

• Must be bilingual in Spanish (verbal and written)

• Must have a valid driver’s license, active automotive insurance, and reliable transportation

Skills & Competencies

• Exceptional attention to detail and strong organizational abilities.

• Strong technical aptitude with the ability to quickly learn and support multiple operational systems.

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Ability to manage multiple projects and competing priorities in a deadline-driven environment.

• Clear, professional communication skills with employees, leadership, and external vendors at all levels.

• Collaborative approach to working with both internal teams and external partners.

• Analytical mindset with a focus on efficiency, accuracy, and continuous improvement.

• Willingness and ability to travel as needed to support operational initiatives, branch locations, or company projects.

Work Environment

• Position is primarily performed in an indoor, professional office setting.

• Regular travel will be required to branch offices, client sites, or company locations as needed.

• Must possess a valid driver’s license, maintain current auto insurance, and have reliable transportation to travel to branch offices or other company locations when required.

Disclaimer

This job description outlines the general scope and primary duties of the role. It is not a comprehensive list of all responsibilities, duties, or skills required. Duties and responsibilities may be updated or reassigned at any time, with or without advance notice.

All employees must consistently demonstrate IHC’s Core Values.

Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:

Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.