Customer Service Representative - State Farm Agent Team Member

Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Ryan Goolsby State Farm - Hoover & Vestavia Hills, AL $40,000-$60,000/yr | Full-Time Here's the deal: we have thousands of customers who already trust us with their insurance. Your job is to take care of them — and when the moment's right, help them realize they need more coverage than they think. This isn't a cold-call grind. It's relationship-driven work inside a competitive, high-energy agency that rewards people who go the extra mile. Our new Vestavia Hills office opens March 1st, and we're building the team now. What You'll Do: Service our existing book of business — policy changes, billing questions, claims support Identify cross-sell and upsell opportunities during every customer interaction Process policy endorsements, renewals, and new applications accurately Follow up on pending items, outstanding documents, and renewal reviews Educate customers on coverage options so they actually understand what they're buying Maintain detailed notes and records in our agency management system Hit monthly service and cross-sell targets (yes, there are goals — that's how you earn more) What We're Looking For: Active Alabama Property & Casualty license preferred - or willingness to obtain within 60 days Previous insurance or customer service experience (bonus if it's in a State Farm agency) Excellent communication skills - phone, email, and in-person Comfortable with technology and learning new systems quickly Self-motivated and competitive - you want to hit numbers, not just show up Positive attitude and thick skin (insurance customers aren't always sunshine and rainbows) What We Offer: $40K-$60K total compensation (base + commission + bonuses) 401(k) with employer match Paid time off Flexible scheduling Real advancement opportunities - we promote from within and we're growing A coach-style leader who will push you to get better, not micromanage you #J-18808-Ljbffr State Farm