Animal Rescue & Control (ARC) Dispatcher

Dispatcher

FLSA Status: Non-Exempt, Union (Full Time)

Salary: $22.66 - $24.00 per hour, depending on experience

Excellent benefit package provided

Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 6,300 lives saved each year.

Who You Are: A firm believer in humane care and kind treatment of animals. You have excellent customer service, responding to inquiries and requests in a positive, friendly and professional manner. You operate the dispatch system, answer calls, and requests for service in accordance with the policies and procedures of the organization. This position is represented by Union Local 856. Position must be performed on-site.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level.
• Maintain awareness of multiple staff members' activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties.
• Provide exemplary customer service to members of our community and local agencies requesting our assistance. This may include problem solving during high stress situations on the phone and via email.
• Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations.
• Review and correct completed Animal Bite Reports and submitting all final reports to San Mateo County.
• Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy.
• Assist management with compiling statistical data and completing reports.
• Monitor and respond as needed to public emails and voicemails.
• Operate a two-way radio in a professional manner.
• Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues.
• Occasionally may be required to interact with the public at the shelter. This may include assisting in the completion of Animal Bite Reports.
• Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary.
• Provide assistance to other departments as assigned or as necessary.
• Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community.

Qualifications:

• Upon hire, must pass a background check.
• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed.
• Must be able to multitask at a high level and communicate effectively within a fast-paced work environment.
• Individual must have a pleasant demeanor and be accustomed to working in a fast-paced and sometimes stressful environment.
• Good oral and written communication skills.
• Knowledge of Chameleon database software or become proficient within the first six months from hire date. Basic knowledge or become proficient with Microsoft Office Suite (Word, Excel, Outlook), computer keyboarding (30WPM), and data entry skills.

Excellent Benefits Package Available

• Medical /Dental /Vision/Life/ Flex Spending
• Sick, Vacation and Holiday pay
• Employee Assistance Plan
• Retirement plan & employer matching

Available to all employees with pets:

• Free vaccines, spay/neuter, microchipping, and two pet adoptions
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO