Assistant Operations Manager

Assistant Operations Manager

Precision Packouts is a growing contents and textiles restoration business, specializing in the recovery and restoration of personal and commercial property affected by fire, water, mold, and other disasters. Our mission is to provide top-tier restoration services while building long-term partnerships with restoration companies, insurance adjusters, and clients. The Assistant Operations Manager plays a critical role in delivering on our core values of Commitment to Quality Service and Continuous Improvement, Caring, and Communication within our contents and textiles restoration business by providing operational support in remediation efforts for client contents and leading teams of technicians in these remediation efforts. This individual will primarily spend their time:

1. Working alongside and managing field staff to ensure that our services are delivered to our quality standards.

2. Performing packout, cleaning, storage, and packback related duties.

3. Regularly interacting with insureds on job sites to ensure that their needs are addressed related to our contents services.

Responsibilities:

• Oversee and manage a team and aid in the inventory, packout, cleaning, vaulting, wrapping, staging, and packback of contents as part of the cleaning and restoration process
• Communicate with insureds as needed while on job sites
• Ability to manage a job from start to finish, including communication with the insured and adjuster, leading a team in the field, coordination with subcontractors, assisting with project related staffing decisions
• Ensure all operations procedures and protocols are followed by their team while on active jobs, in the warehouse, or while traveling to or from work or job locations
• Manipulate contents at the client site to allow for the remediation crew to perform required tasks
• Operate iCat inventory software on a company provided iPhone
• Make job related updates in the Proven Jobs Desktop and Proven Jobs Mobile application
• Take exceptional care to package contents to prevent damage during transport
• Transport contents between the client site and our warehouse facility
• Maintain equipment used in daily tasks
• Drive vehicles, including the company's 16 foot box truck
• Drive forklift to move contents within our warehouse
• Assist with obtaining online company reviews from customers
• Ensure we have proper supplies in inventory and request inventory orders when needed
• Aid in the training of new employees
• Maintain an organized and clean warehouse
• Perform daily checks on company vehicles and forklift maintenance
• Apply corporate values

The ideal candidate will understand the restoration industry, have a caring spirit, and a commitment to excellent customer service.

Qualifications:

• 5+ years of experience in restoration, preferably within the contents restoration industry
• Bilingual Speakers (English & Spanish) strongly preferred
• IICRC Certifications Preferred
• Eligible to operate a motor vehicle per Blue Kangaroo's Motor Vehicle policy Preferred
• iCat Inventory Software Experience Preferred
• Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
• Must be authorized to work in the United States

Physical Requirements:

The employee must regularly lift and/or move between 25-75 pounds. While performing the duties of this job, the employee is regularly required to stand, walk, bend, sit, see, use hands and fingers to type on keyboard and handle material, reach with hands and arms, and talk and hear. Additionally:

• The worker is regularly subject to inside and outside environmental conditions
• The worker is regularly subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases and/or poor ventilation.
• The worker is occasionally subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is occasionally subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is occasionally subject to one or more hazards including moving vehicles, heavy objects overhead and exposure to chemicals.
• The worker is occasionally subject to air and/or skin exposure to oils and other cutting fluids. The worker is occasionally required to wear a respirator.