Guest Experience Wheelchair Ambassador

Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years. Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history. Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL). The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

SUMMARY

The Accessible Services Team Wheelchair Ambassador transports guests with accessible needs throughout gate and stadium entrances, concourses, premium spaces and other locations within Highmark Stadium. Guest wheelchair transportation is offered to and from a guests ticketed seating location to provide a safe and comfortable experience. As part of the role, Guest Experience Wheelchair Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium.

*Note* This position involves physical activity that may become strenuous at times.

SPECIFIC JOB DUTIES:

• Escort guests with accessible needs throughout Highmark Stadium by utilizing stadium wheelchairs.
• Navigate stadium entry points, concourses, premium spaces and elevators safely.
• Utilize 24/7 Communicator Software to coordinate and track guest transportation requests.
• Greet guests upon arrival and provide a friendly welcome and fond farewell.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Properly inform guests of golf cart transportation in parking lots, demonstrating a clear understanding of the services provided and the process to utilize.
• Promote and share information about Fan Experience programs offered in the stadium.
• Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
• Resolve guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS :

• Strong communication skills.
• Personable, engaging, and outgoing.
• Quick learner: ability to adapt to different situations.
• Team Player - works well with others.
• All applicants must be 18 years of age or older and successfully pass a background check.

PREFERRED SKILLS:

• Prior customer service experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, & Radios

PHYSICAL REQUIREMENTS:

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to push and pull up to 400 pounds, lifting up to 50 pounds.
• Manual dexterity and hand-eye coordination necessary for various tasks
• Ability to work effectively in a high-noise environment
• Ability to verbally communicate with fans, staff, and partners.
• Ability to work indoors and outdoors in varying weather conditions
• Ability to navigate large venue spaces

JOB EXPECTATIONS:

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.

COMPENSATION:

This role pays $18.50 per hour

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.