Cashier / Customer Service

Job Description

Job Description

Description:

Job Summary – Cashier / Customer Service:

We are looking for a friendly, reliable, and customer-focused Cashier / Customer Service to support our front-end operations and help create a welcoming checkout experience for every guest.

This role is responsible for processing transactions accurately, assisting customers with purchases, answering basic store or product questions, maintaining a clean and organized register area, and supporting smooth front-end flow during busy periods. The ideal candidate is professional, detail-oriented, comfortable working in a fast-paced retail market environment, and able to communicate clearly with customers and team members. This position requires availability to work rotating shifts, including weekends and holidays, based on operational needs.

Benefits Cashier / Customer Service:

• Weekly pay.
• Free daily meal during shift.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Employee discount.
• Toll reimbursement.
• Growth opportunities.
• Year-end bonus.

An excellent opportunity to join a stable, growing, and fast-paced operation in Key Biscayne, with competitive benefits and genuine opportunities for professional growth.

Main Responsibilities – Cashier / Customer Service:

• Deliver a warm, professional, and efficient checkout experience for every guest.
• Process cash, credit card, and other payment transactions accurately and efficiently.
• Assist customers with purchases, bagging, receipts, and general checkout support.
• Answer basic customer questions regarding products, store layout, or services, and direct guests appropriately when needed.
• Help maintain a clean, organized, and fully operational front-end area throughout the shift.
• Support smooth front-end flow during busy periods with urgency, accuracy, and strong guest service.
• Assist with opening and closing front-end responsibilities, including register readiness and general operational support.
• Escalate guest concerns, payment discrepancies, or operational issues to management when appropriate.
• Follow all company procedures related to cash handling, guest service, cleanliness, and front-end operations.
• Work collaboratively with managers and team members to maintain a positive, efficient, and service-driven environment.

Requirements – Cashier / Customer Service:

• Previous cashier, retail, grocery, supermarket, or customer service experience preferred.
• Comfortable handling cash, payment processing, and point-of-sale (POS) transactions accurately.
• Strong customer service mindset with a friendly, professional, and guest-focused attitude.
• Ability to work efficiently in a fast-paced, team-oriented retail environment.
• Strong communication and interpersonal skills.
• Detail-oriented, dependable, and able to maintain accuracy under pressure.
• Reliable attendance, punctuality, and a strong sense of responsibility.
• Availability to work flexible schedules, including rotating shifts, weekends, and holidays based on operational needs.
• Basic English communication required; bilingual English/Spanish strongly preferred.
• Ability to stand for extended periods and perform the physical demands of an active front-end retail role.

Key Competencies – Cashier / Customer Service:

• Excellent customer service and guest interaction skills.
• Accuracy and accountability in cash handling and payment processing.
• Strong communication and interpersonal skills.
• Sense of urgency in a fast-paced retail environment.
• Attention to detail and operational organization.
• Professionalism, reliability, and punctuality.
• Problem-solving and sound judgment when handling guest concerns.
• Teamwork and collaborative mindset.
• Adaptability and flexibility in a dynamic operational environment.
• Positive attitude with a strong commitment to delivering an excellent guest experience.

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The Company identifies as an Equal Opportunity Employer. All applicants are considered for all positions with no regard to color, race, national origin, religion, non-job-related disability, Vietnam era, disabled veteran status, sexual orientation, age or sex, or marital status.