Resident Services Coordinator

Resident Services CoordinatorCARE Communities is seeking a collaborative and community-minded Resident Services Coordinator to support housing stability, resident well-being, and thriving communities. In this role, you'll build meaningful relationships with residents, coordinate engaging programs and activities, and connect individuals and families with community resources.CARE Communities is a nonprofit affordable housing developer and property management organization based in Fort Collins, Colorado. Our mission is to create thriving communities. Through affordable housing, resident services, and community partnerships, we work to strengthen communities across Northern Colorado.Why Join Us?At CARE Communities, we value the diverse experiences, perspectives, and skills our team members bring to our work. Our collaborative environment encourages professional growth, shared learning, and meaningful contributions. We are guided by our shared values of Equity, Inclusion, Continuous Improvement, Commitment, Service, Passion, and a Solutions-Focused approach.Key ResponsibilitiesBuild positive relationships with residents, local agencies, and community partners.Create and distribute monthly resident newsletters and coordinate seasonal initiatives, such as community gardening plots.Coordinate, promote, and oversee resident programs, community events, group outings, and seasonal activities, working with community partners, vendors, and volunteers to encourage participation and strengthen community connections.Represent CARE Communities at external meetings and support community outreach initiatives.Resident Services & Program DevelopmentDevelop and coordinate social, educational, and personal development programs, including financial education, employment readiness, and youth enrichment.Meet with residents to identify needs, support housing stability and eviction prevention efforts, and connect them with appropriate services and community resources.Maintain a community resource guide and track resident program participation and outcomes.Property CollaborationCollaborate with Property Management to address lease compliance issues and ensure follow-up on resident concerns.Monitor and document resident issues related to the Housing Success Program and prepare program-related reports and dashboards.Administrative & Supervisory ResponsibilitiesSupervise student interns, ensuring alignment with internship goals.Assist with reporting, budgets, and maintaining program files as required.Support grant applications by organizing data and reviewing drafts.QualificationsBachelor's degree in social work, public administration, human services, or a related field preferred.Experience or training in community development, resident services, social services, affordable housing, or a related field, including internships, volunteer work, or other relevant experiences.Experience engaging with individuals from diverse socioeconomic and cultural backgrounds.Equivalent combinations of education, training, professional experience, and relevant lived experience will be considered.Bilingual proficiency in English and Spanish preferred.Knowledge & ExperienceWorking knowledge of federal, state, and local housing laws and regulations, housing assistance programs, and community resources that support residents and housing stability.Understanding of resident engagement, community development, and approaches to supporting individuals from diverse backgrounds and experiences.Knowledge of conflict resolution, de-escalation techniques, and approaches to navigating challenging situations.Experience coordinating community programs, events, and activities.Proficiency with Microsoft Office and the ability to learn new software and property management systems.Ability to recognize and value residents' knowledge, experiences, and perspectives when developing programs and services.Key CompetenciesCommunication: Communicates effectively with confidence, patience, and empathy.Relationship Building: Builds trust and maintains positive relationships with residents, colleagues, and community partners.Organization & Coordination: Manages competing priorities, coordinates activities, and meets deadlines.Problem-Solving: Identifies challenges, evaluates options, and develops practical solutions.Collaboration: Works effectively across teams and with community partners to achieve shared goals.Resident-Centered Service: Demonstrates empathy, respect, and an understanding of the diverse experiences and circumstances of residents.Adaptability & Initiative: Works independently, responds to changing needs, and identifies opportunities for improvement.Other RequirementsMust have a valid driver's license and personal vehicle with liability insurance for occasional work-related travel.BenefitsWe offer a competitive wage and comprehensive benefits package designed to support your well-being and professional growth.Hiring Wage Range: $22–$25 per hourPosition: Full-Time | Reports to the Director of Resident ServicesComprehensive Benefits:Health benefits, including medical, dental, vision, disability, and life insurance.Retirement plan with employer contributions.Generous vacation accrual, paid holidays, and tuition reimbursement.Ongoing training and professional development opportunities to support career growth.A flexible hybrid work schedule after the introductory period.How to ApplyApply Today!Thank you for your interest in joining CARE Communities. We look forward to learning more about your experience and the contributions you could make to our Resident Services team.