AWS Connect Specialist (Hybrid, Washington, DC)
Full-time
Tecknomic
The DC Office of the Chief Financial Officer (OCFO) is hiring an AWS Connect Specialist to design, implement, and maintain its Amazon Connect cloud-based contact center. The role covers contact flow design and dynamic call routing, chatbots and conversational AI, KPI dashboards and reporting in Amazon Connect and QuickSight, outbound voice campaigns and surveys, and integrations with CRMs and other systems through AWS Lambda. This is a hybrid role in Washington, DC for DMV-area candidates, moving to 3 days per week on-site in the near future, with in-person interviews.
What you'll do
- Design, document, and implement contact flows in AWS Connect for optimal and dynamic call routing
- Develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows
- Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles
- Build and maintain KPI dashboards and reports in Amazon Connect and Amazon QuickSight; review CloudWatch usage data
- Set up and manage outbound voice campaigns and customer surveys within regulatory requirements
- Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda
- Keep AWS Connect compliant with District, OCIO, and relevant security controls; apply change control and configuration management
What you need
- Hands-on Amazon Connect CCaaS experience, not AWS infrastructure
- Hands-on AWS CI/CD experience to deploy code and customize AWS Connect services
- Minimum 3 years hands-on with Amazon Connect and other AWS cloud services
- Scripting and integrating AWS services such as Lambda, DynamoDB, and S3 for contact center functionality
- Other cloud platforms plus a strong understanding of VoIP, Customer Experience (CX) strategies, and system integration
- Workforce optimization (Forecast Capacity planning and Scheduling, FCS) within the AWS Connect ecosystem
- Bachelor's in Computer Science, IT, Engineering or related, or equivalent experience; AWS certifications preferred
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the AWS Connect Specialist (Hybrid, Washington, DC) in Washington DC vacancy
- ...guidelines and regulations. In general, our hybrid work setup consists of three days a... ...to personal development. Whether connecting global industries, people, or platforms... ...Expected Travel: 0 - 50% Location: Washington, DC, US, 20005 Nearest Major Market: Washington...SuggestedPermanent employmentFull timeH1bWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
SAP
Washington DC9 hours ago - ...Job Title: AWS Connect Specialist Location: Washington, DC 20024 Work Model: Hybrid (on-site 3 days per week in the near future) Eligibility: Local DMV candidates only Interview Process: In-person interview Position Overview We are seeking an experienced...Amazon Web ServiceFull timeLocal area3 days per week
InstantServe LLC
Washington DC9 hours ago - Job ID: z5G7h3l6a1kMvyS65NP3czLLCFmFPtks-q4M9s2VPVQ=Job Code: ATS #54945Location: Washington, DC, United StatesTitle: AWS Connect SpecialistLocation: Washington, DCDuties and ResponsibilitiesCollaborate with OCFO and government stakeholders to understand business needs...Amazon Web Service
InstantServe
Washington DC2 days ago - ...Management (USAidam) Program in Washington, DC. The Senior SailPoint SME... ..., SailPoint MasterAPI connections , and other data-ingestion mechanisms... ...developing or supporting AWS Lambda functions used for identity... ...supporting Federal cloud or hybrid environments. Familiarity...Amazon Web ServiceWork at office
ARES Enterprise
Washington DC23 days ago $108.6k - $250.7k
...Role Summary The IG Health & Science Specialist is a field-based commercial role... ...triage protocols and digital tools to connect customers with appropriate subject matter... ...Other Details Territory Includes: Washington DC, Fairfax, VA, Prince Georges, MD Last...SuggestedPermanent employmentWork experience placementH1bWork at officeLocal areaVisa sponsorshipWork visaRelocation packageNight shift- ...for this REQ** **Only submit local candidates to DMV region** **Hybrid - candidate will be required to be on-site 3x/week in the near... ...successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and...Amazon Web ServiceWork experience placementWork at officeLocal area
$69.3k - $158k
...Bioinformatics Specialist The Opportunity: Are you... ...? In an increasingly connected world, massive amounts... ...located in Atlanta, GA or Washington DC. Join us. The world... ...environments using AWS, Azure, and data... ...customer facility. Hybrid: If this position is listed...Amazon Web ServiceFull timeContract workPart timeWork at officeLocal areaRemote workBooz Allen Hamilton
Washington DC2 days ago$145k - $247k
...This role could have the opportunity for split onsite hybrid between our Baltimore and Washington DC locations. Responsibilities Lead the design, development... ...and delivering cloud‑native solutions using AWS or Azure, containerized microservices, and agent frameworks...Amazon Web ServiceLocal areaRemote work3 days per weekT. Rowe Price Hong Kong
Washington DC2 days ago- ...Job Description **This territory covers Baltimore, Washington, DC and the surrounding areas** \n \n The OncologySpecialist is responsible for representing our clients products in hospital accounts and Oncology clinics. They will be responsible for effectively presenting...Local area
RxSalesPros
Washington DC17 days ago $30 - $35 per hour
...in the greater Seattle area, Washington, DC, and Tampa, FL. Our... ...This position is listed as “Hybrid” and requires flexibility to... ...Experience with Azure and/or AWS is a plus Experience with... ...phone stipend to support your connectivity needs ???? Team culture...Amazon Web ServiceWork at officeImmediate startRemote workWork from homeShift work- ...About ProSidian Consulting at .Job DescriptionProSidian Seeks a Subject Matter Expert VI - Subject Matter Specialist (NSS014) headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas |...Full timeTemporary workFor contractorsWork at officeRemote workFlexible hours
Prosidian Consultng
Washington DC5 days ago - ...Chief Technology Officer – Washington DC (NCR) About the Job We are seeking a Chief Technology Officer to serve as a member of an executive... ...Infrastructure or Security) or CCNP Security. ISC2 CCSP, AWS Solutions Architect Professional, or Microsoft Azure Solutions...Amazon Web Service
CB5 Solutions LLC.
Washington DC1 day ago - ...service offices in New York, NY, Boston, MA, Baltimore, MD, and Washington, DC. Bala is a dynamic growth-oriented company, built on... ...offerings which are positioned for growth. The Senior Systems Specialist – Technology will have a telecommunications and security...Full timeContract workWork at officeRemote work
Bala Consulting
Arlington, VA22 days ago - ...* No Agencies! No C2C! * * This position is FULLY ON-SITE in Washington, DC or Columbia, SC* * Due to Gov't security requirements, candidates... ...and administration of Linux workloads in cloud environments (AWS GovCloud, Azure Government) SKILLS REQUIRED: ~8–10+...Amazon Web ServiceWork at office
Advanced Automation Consulting
Washington DC6 days ago - ...intentionally – to forge unconventional connections, building a future where healthcare is not... ...Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices... ...working arrangements, including hybrid and remote work, along with the option to...Full timeSummer workWork at officeImmediate startRemote workWork from homeFlexible hours
Avalere Health
Washington DC2 days ago $260k - $365k
...the recruiter directly. Job Description The role The Washington, DC office of Clifford Chance is seeking an associate to join... ...deep knowledge of their sectors and markets. You'll build connections and work with colleagues as one global team. You'll unlock opportunities...Full timeWork at officeLocal areaClifford Chance
Washington DC2 days ago$225k - $260k
...disputes, while also supporting the day-to-day operational and commercial needs that keep their clients moving forward.This is a Washington, DC-based opportunity for a junior-level Associate Attorney to work alongside industry-leading Attorneys with deep sector knowledge...Jameson Legal
Washington DC2 days ago$44k - $80k
...Trading Specialist As a Trading Specialist, you will support investors with a broad range of trading, investment, and account-related... ...trust, strengthen client loyalty, and find opportunities to connect clients with additional products and solutions. Success in this...Remote jobFull time$210k - $215k
...for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services,... ...transforming a legacy Java/J2EE monolith into a secure, scalable, AWS-based microservices platform. This role will lead architecture decisions...Amazon Web ServiceFull timeTechSur Solutions, LLC
Washington DC9 hours ago- ...Experience working in an Agile/Scrum environment Preferred Microsoft Azure certifications (Architect, Administrator, DevOps Engineer) or AWS certifications Experience with hybrid cloud, containers (Docker/Kubernetes), and advanced networking Gitlab CI/CD...Amazon Web Service
Bow Wave LLC
Washington DC21 days ago - ...Power Platform/Azure Client : DC Washington Location : Washington, DC (Hybrid) Job Description: 1.... ...unpack, environment variables, connection references, and automated deployment... ...partners, resource development specialists, and fiscal staff to understand...Permanent employmentContract work
GoIntellects Inc.
Washington DCa month ago $120k - $135k
...Job Description Job Description Immigration Attorney - Washington D.C. Direct Counsel is partnering with an AmLaw 200 firm seeking... ...one U.S. state bar . This is a full-time opportunity with a hybrid schedule that includes two remote days per week . The ideal...Full timeTemporary workWork at officeRemote work2 days per weekDirect Counsel
Washington DC4 days ago$190k - $250k
...for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services,... ...delivery/platform certification, such as Azure DevOps Engineer Expert, AWS DevOps Engineer - Professional, or Certified Kubernetes...Amazon Web ServiceFull timeTechSur Solutions, LLC
Washington DC1 day ago- ...As a Senior Solutions Architect with our client in Washington, DC, you will leverage your expertise in architectural modeling, service-oriented... ..., you will have proven experience with Amazon Web Services (AWS) and cloud-native applications, as well as a solid...Amazon Web Service
$108.6k - $250.7k
...Pfizer seeks a field-based Health & Science Specialist to drive growth of its immunoglobulin portfolio across the Washington DC, Maryland, and Virginia region. The role involves building customer relationships with healthcare providers and specialty pharmacies, delivering...Work experience placement$121k - $206k
...This role could have the opportunity for split onsite hybrid between our Baltimore and Washington DC locations.ResponsibilitiesDesign, build, test, and deploy... ....Hands-on experience with cloud-native architectures (AWS, Azure), containerized microservices, and agent...Amazon Web ServiceFull timeLocal areaRemote work3 days per weekT. Rowe Price
Washington DC2 days ago- ...Job Description Job Description Cloud Security Specialist (AWS) – Washington, DC About us Creative Information Technology Inc (CITI) is... ...maintenance of effective security solutions in cloud, local, and hybrid environments Conduct regular security reviews of cloud...Amazon Web ServiceContract workLocal area
$70k - $85k
...the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior... ...is a PLUS. Experience with cloud platforms such as Azure, AWS, or Google Cloud is a PLUS. Experience with scripting or automation...Amazon Web ServiceTemporary workWork at officeCogent Communications
Washington DC5 days ago- ...Job Description Job Description Confidential search – AmLaw 10 firm, Washington, DC. A white collar defense and government investigations practice in Washington, DC is open to a senior associate or counsel. The work Internal investigations and DOJ/SEC enforcement...Work at office
Optimum Results Staffing
Washington DC6 days ago - ...Police and Safety Technology-Washington D.C./Philadelphia/Wilmington... ...2026 Location: Washington, DC, US, 20002 Philadelphia, PA, US... ...workforce toward the future, Amtrak connects businesses and communities... ...and enterprise platforms (e.g., AWS, Azure, Salesforce, MuleSoft)....Amazon Web ServiceHourly payPermanent employmentTemporary workWork experience placementInterim roleLocal areaRelocationFlexible hours
Amtrak
Washington DC9 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to AWS Connect Specialist (Hybrid, Washington, DC). Be the first to apply!
Related searches
- sewing specialist Washington DC
- graduation specialist Washington DC
- technology integration specialist Washington DC
- vulnerability management specialist Washington DC
- evaluation specialist Washington DC
- escalation specialist Washington DC
- educational technology specialist Washington DC
- policy specialist Washington DC
- strategic sourcing specialist Washington DC
- transition specialist Washington DC