Part Time Personal Shopper

Overview This is a part time position. SUMMARY. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles. During down times, the Order Selector also performs the duties of bagger and/or cashier. Customers are among Harris Teeter’s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Essential Functions and Responsibilities Customer Service Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on- duty. Your full focus is required to be on the customer and bagging their order. You are required to: Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner. Greet every customer and accompanying family members [especially children]. Always tell customer “thank you for shopping with us today!” Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office. Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.) Understand the overall Customer Service and Personal Shopper Department operations. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete their daily tasks and other duties as assigned. Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Establish a working and shopping environment of trust, respect, and integrity. Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age. Personal Skills Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English. Mathematical Skills Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency. Reasoning Ability Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Certificates, Licenses, Registrations Valid Driver's License. Must be bondable. Complete Company’s training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge. Physical Demands Frequently - near constant work up to 25 lbs Intermittently - up to several times an hour up to 50 lbs Occasionally - up to several times a shift up to 75 lbs The NIOSH guidelines recommend team lifting for objects 50 lbs or greater. Associates should request assistance for weights under 50 lbs if uncomfortable. Workers must stand, walk, use hands, reach 6 to 72 inches, lift up to 75 lbs, and perform other physical tasks. Close vision and depth perception are required. Work Environment The work environment includes wet and/or humid conditions, moving mechanical parts, occasional exposure to fumes, chemicals, and cold. Noise level is usually moderate. Accommodations may be made for disabilities. Competencies Adaptability – adapts to changes in the work environment. Attendance/Punctuality – consistently at work and on time. Customer Service – provides exceptional customer service, responds promptly, solicits feedback. Dependability – follows instructions, takes responsibility, keeps commitments. Diversity – demonstrates knowledge of EEO policy, shows respect for cultural differences. Ethics – treats people with respect, keeps commitments, upholds company values. Initiative – volunteers, undertakes self-development, offers help. Innovation – generates suggestions and presents ideas respectfully. Interpersonal Skills – never rude, listens, keeps emotions under control. Judgement – exhibits sound judgment, supports decisions. Motivation – sets and achieves goals, demonstrates persistence, measures against excellence. Oral Communication – speaks English clearly and persuasively, listens, responds appropriately. Written Communication – writes clearly, presents data effectively. Organizational Support – follows policies, completes tasks on time. Planning/Organizing – prioritizes work, uses time efficiently. Problem Solving – identifies and resolves concerns timely. Professionalism – approaches tactfully, reacts under pressure, respects others. Quality – demonstrates accuracy, seeks improvement. Quantity – meets productivity standards, works quickly. Safety and Security – observes procedures, reports hazards, uses equipment properly. Teamwork – balances responsibilities, welcomes feedback, builds positive spirit. Technical Skills – assesses strengths, pursues training, shares knowledge. Benefits You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy. Equal Employment Opportunity All warehouse associates must be 18 years of age or older. Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr Harristeeter