Practice Specialist

Practice Lead

At *** ( *** | Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. *** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, *** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. We're looking for an experienced and results-driven Practice Lead to help us build a world-class enterprise product practice. This role is a key part of our Product Management Transformation Team. Instead of owning a specific product, you will be responsible for defining the 'how'our operating model, frameworks, templates, and tooling that will empower our product, design, and engineering teams to consistently deliver exceptional customer value and business outcomes.

Responsibilities

• Define the Product Operating Model
• Design and scale our product operating model, including team structure, roles, decision rights, and funding models.
• Architect our portfolio structure, defining product domains, product lines, and individual products.
• Establish and standardize product processes for intake, strategy, road mapping, backlog management, quarterly business reviews (QBRs), and investment cycles.
• Define key ceremonies for success, from release readiness reviews to post-release analyses and postmortems.
• Build and Govern Tools Practices
• Create and maintain a central 'practice portal' with playbooks, templates, and guidance for all stages of the product lifecycle.
• Standardize key metrics and a shared language for product success (e.g., North Star metrics, OKRs, product health metrics, and ROI).
• Select, implement, and govern our product tool stack, including road mapping, backlog management (e.g., Jira), analytics, experimentation, and documentation (e.g., Confluence).
• Elevate Product Culture Expertise
• Establish and lead the Product Guild/Community of Practice to foster knowledge sharing and continuous improvement.
• Develop competency models, leveling guides, and training programs to accelerate the professional growth of our product managers.
• Provide coaching and office hours to elevate the skills and capabilities of our teams.
• Ensure Product Excellence Compliance
• Embed essential governance and controls for privacy, security, and accessibility directly into our standard templates and 'definitions of done.'
• Define and track operating metrics across customer success, business ROI, and product outcomes to drive continuous improvement.

Qualifications

Experience: 8-12+ years in product management, product operations, or portfolio governance, with a proven track record of scaling practices across multiple teams, especially in software product space such as Google. Microsoft, Amazon.

Strategic Operational Expertise: Direct experience in designing and implementing product operating models, portfolio governance, and OKRs.

Influence: A history of building high-adoption templates and playbooks in collaboration with product manager, business, engineering teams, and other stakeholders.

Tooling: Hands-on experience with modern product tools.

Nice to Have

• Experience in SaaS or multi-product environments.
• Prior experience leading a Product Operations team or a Product Center of Excellence.
• Familiarity with DevOps/SRE and SDLC controls.

*** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).