Patient Services Representative

Clerical Support Representative

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

As a clerical support representative, you will assume full responsibility for front desk operations. You will act as the first point of contact for patients, ensuring efficient administrative workflows, accurate data tracking, and seamless medical office coordination.

What You’ll Do

• Manage Patient Front Desk: Greet visitors, check patients in and out, and schedule language interpreters when needed.
• Coordinate Communications: Answer incoming phone calls, provide general information, and schedule patient appointments.
• Handle Documentation & Referrals: Collect demographic data, enter and track referrals, and scan/index medical documents.
• Process Financial Transactions: Verify insurance requirements, collect co-payments, and accurately balance daily financial batches.
• Maintain Compliance & Systems: Protect patient privacy under HIPAA laws and stay updated on ongoing EPIC system upgrades.

Who You Are

• Educated: Holder of a High School Diploma or equivalent credential.
• Experienced: Possess at least one year of customer service experience (preferred).
• Tech-Savvy: Skilled in Microsoft Office Suite with basic computer proficiency and an understanding of medical terminology (preferred).
• Organized Multi-tasker: Capable of prioritizing detailed tasks, meeting deadlines, and staying organized in a busy environment.
• Compassionate Communicator: Dedicated to providing caring, professional customer service to diverse patients and team members.

Why You’ll Love Us

Health, dental, prescription, and vision coverage for full-time & part-time employees; short-term, long-term disability, life & pet insurance; tuition reimbursement & Nursing Student Loan Paydown Program; 403(b) Retirement savings plans; continuous earned time accrual & more!