Consultative Pharmacy Technician

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The Consultative Pharmacy Technician is a certified Pharmacy Technician who serves as the initial point of contact for calls from patients, pharmacies, and providers. You will handle a variety of moderately complex administrative, operational, and customer support responsibilities, including performing calculations, and typically works on semi-routine assignments. You will report to the Market President.

The Consultative Pharmacy Technician addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. You will work within established guidelines to meet performance expectations and quality standards, while having some flexibility to prioritize tasks and manage timelines independently under minimal supervision. Standard policies and practices are followed, with limited opportunity for independent judgment and interpretation as needed.

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Required Qualifications

• Must have an active Pharmacy Technician license
• Minimum of 1 year of experience as a Pharmacy Technician
• Strong written and verbal communication skills
• Ability to navigate multiple computer applications at once, with accurate and efficient data entry skills
• A positive, proactive mindset and a strong commitment to delivering excellent customer service
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Experience working in a physician practice, medical clinic, or provider office setting
• Bilingual in English and Spanish

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite in Jacksonville, FL

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours: 40

Pay Range: $43,000 - $56,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.