Assistant Manager

Assistant ManagerFourSite Property Management, operating under Bach Team, aims to provide quality service and housing to our customers, offer valuable work experience for employees, and earn a fair profit while maintaining a competitive, professional image.Carrington Square is seeking a full-time Assistant Manager to join our team! This position plays a key leadership role in the daily operations and overall success of the community, working closely with the Property Manager to drive leasing performance, resident satisfaction, and financial results.The Assistant Manager will be responsible for leading and supporting the leasing team, overseeing resident engagement and retention efforts, managing lease renewals, and maintaining strong resident relationships. Additional responsibilities include monitoring delinquency, managing in-house collection efforts, assisting with marketing initiatives, and ensuring a positive resident experience throughout the leasing and residency lifecycle.The ideal candidate is organized, proactive, and comfortable taking ownership of daily operations while supporting and developing the onsite team. In the absence of the Property Manager, the Assistant Manager will serve as the acting manager, providing leadership and ensuring the community continues to operate efficiently and successfully.Assistant Manager Responsibilities:Assist the Property Manager in overseeing daily community operations and ensuring property performance goals are met.Lead, coach, and support the leasing team to achieve leasing goals, maintain strong conversion rates, and deliver exceptional customer service.Monitor resident delinquency, manage in-house collection efforts, and follow up on outstanding balances to minimize financial loss.Oversee the lease renewal process, including resident communication, renewal offers, follow-up, and retention efforts.Develop and implement creative resident engagement and retention initiatives that promote resident satisfaction and a strong sense of community.Assist with leasing activities, including prospect follow-up, property tours, application processing, and lease execution.Prepare and review weekly and monthly property reports, including leasing activity, occupancy, renewals, and delinquency.Support property marketing efforts, including outreach, social media engagement, and maintaining a positive online presence.Assist with resident concerns, conflict resolution, and ensuring timely follow-up to maintain positive resident relationships.Serve as the acting Property Manager in the Property Manager's absence, overseeing onsite operations, supporting team members, and addressing daily operational needs.Support the Property Manager in maintaining company policies, procedures, and operational standards.Assistant Manager Qualifications:Strong verbal and written communication skills with a commitment to exceptional customer service and resident satisfaction.Demonstrated leadership abilities with the confidence to coach, motivate, and support a leasing team.Excellent organizational and time management skills with the ability to prioritize responsibilities and meet deadlines in a fast-paced environment.Strong attention to detail and the ability to maintain accurate records, reporting, and resident documentation.Effective problem-solving and conflict resolution skills with the ability to handle sensitive resident and employee situations professionally.Previous multifamily property management experience preferred, ideally in a leasing or Assistant Manager role.Understanding of leasing operations, resident retention, lease renewals, delinquency management, and collection procedures.Ability to analyze leasing activity, occupancy trends, and financial performance to support property goals.Self-motivated, dependable, and comfortable taking initiative and making decisions when the Property Manager is unavailable.Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.Experience with property management software such as RealPage OneSite, Entrata, or Yardi preferred.Ability to work collaboratively with onsite teams, regional leadership, and corporate departments while maintaining company policies and operational standards.Schedule: The work schedule is Monday through Saturday, with a day off during that period, plus Sundays.Benefits:Medical (100% of employee monthly premium paid for)PTOPaid HolidaysDentalVisionLife Insurance paid for by the companyShort and Long term disabilityCompany events and activitiesBach Team is committed to workforce diversity. All candidates, veterans, and individuals with disabilities are encouraged to apply.