Dispatcher

About Company:

TEI Group is one of the largest independent elevator and escalator companies in the New York metropolitan area, now proudly expanding into the South Region market. We offer a comprehensive range of services including maintenance, modernization, new construction, and repair of vertical transportation systems. With decades of proven experience, TEI Group has built a reputation for technical excellence, responsiveness, and a strong commitment to client satisfaction.

Headquartered in Long Island City, NY, and now operating across multiple markets, including the Southeast U.S., TEI Group continues to deliver the same high-quality service and industry expertise that has defined our success. We foster a workplace culture rooted in safety, innovation, integrity, and professional growth.

We are dedicated to empowering our team through continuous training, development opportunities, and a collaborative environment that values each employee's contribution. TEI Group is committed to driving the future of elevator technology and delivering outstanding service to both longstanding and emerging markets.

Join a company that is not only shaping the skyline of New York City but is also bringing its legacy of excellence to the Southern region.

About the Role:

The Dispatcher plays a critical role in coordinating and managing the timely deployment of elevator maintenance teams across various sites within the United States. This position ensures that all service requests and maintenance schedules are efficiently organized to meet client expectations and comply with safety regulations. The Dispatcher acts as the communication hub between field technicians, management, and clients, facilitating smooth operations in a fast-paced environment. By effectively managing logistics and adhering to Department of Transportation (DOT) regulations, the Dispatcher helps maintain operational excellence and safety standards. Ultimately, this role contributes to minimizing downtime and enhancing the reliability of elevator systems within the construction industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in dispatching or logistics coordination, preferably within the construction or elevator maintenance industry.
• Ability to work effectively in a fast-paced environment with multiple competing priorities.
• Proficient in using dispatching software and MS Office.
• Ability to type 50-70 words per minute.

Preferred Qualifications:

• Experience specifically in elevator maintenance.
• Certification or training related to transportation safety or dispatch operations.
• Excellent multitasking skills supported by situational awareness.
• Prior experience working in a unionized environment or with large-scale construction projects.

Responsibilities:

• Handles a high volume of emergency and non-emergency calls in a consistently professional manner
• Ensures customers/clients, vendors, visitors, and other employees are consistently treated in a professional manner
• Creates, dispatches/assigns, and closes service tickets
• Performs data entry operations (i.e., service calls/requests) in the company database ensuring that all information is complete and accurate, updating as needed
• Ensures completion of work orders
• Review mechanics time worked submission for accuracy and completion prior to submission to payroll
• Review, identify, and report uncompleted Preventative Maintenance tickets
• Maintain vacation calendar in MS Outlook for relevant staff (e.g., mechanics, helpers, etc.)
• Generate and distribute Daily Call Reports for Executive management team
• Generate, review, update, and distribute Shutdown List to relevant staff twice daily
• Transfer phone system to answering service for coverage during business off hours
• Coordinates the preparation and distribution of written departmental materials ensuring content is complete, accurate, and error-free
• Establishes and maintains department historical files
• Manage all safety performance measures, documentation and training records in collaboration with field operations

Skills:

The required skills such as elevator maintenance knowledge and dispatching expertise are essential for accurately assigning and prioritizing service calls to the appropriate technicians. Understanding DOT regulations ensures that all transportation and field activities comply with legal safety standards, reducing risk and liability. Peripheral vision and situational awareness enable the Dispatcher to monitor multiple communication channels simultaneously, allowing for quick decision-making in a dynamic environment. Logistics management skills are applied daily to optimize technician routes and resource allocation, improving efficiency and reducing operational costs. Working effectively in a fast-paced environment demands strong organizational and communication skills to handle urgent requests and shifting priorities without compromising service quality.