Customer Specialist

divh2Customer Specialist/h2pAs a Customer Specialist, you will play a key role in delivering an iconic, customer-first experience that sets CarMax apart. Youll act as a trusted guide, supporting customers through every step of their car-buying and selling journey. From facilitating appraisals and test drives to managing paperwork and repair orders, youll ensure a seamless, transparent process that reflects CarMaxs commitment to honesty and innovation. This dynamic role offers variety, autonomy, and the opportunity to collaborate across teams while making a meaningful impact on every customer interaction./ppAt CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ppRole Responsibilities/pulliDeliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications./liliConduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers./liliManage inventory processes, including vehicle check-in, daily scanning, and reconciliation./liliPerform cosmetic inspections to ensure vehicles meet CarMax Quality Standards./liliHandle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments./liliCoordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience./liliFollow CarMax Environmental, Health and Safety (EHS) requirements and maintain a clean and orderly work area./li/ulpRequired Qualifications/pulliStrong communication skills with confidence in representing CarMax and its products./liliAbility to build lasting relationships and create win-win solutions for customers./liliDemonstrated integrity, respect, and teamwork in a fast-paced environment./liliSkilled in balancing customer needs with business goals and following processes accurately./liliAbility to manage multiple tasks, maintain attention to detail, and meet deadlines./liliHigh School Diploma or equivalent and a valid drivers license./liliAbility to lift up to 25 lbs and accurately read and transcribe data./li/ulpPreferred Qualifications/pulliSales or customer service experience in retail or similar environments./liliBasic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)./li/ulpAbout CarMax/ppAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppThe hourly rate for this position is:/pp$20.60 - $30.90/ppBenefits:/ppExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time./ppAssociates that are considered full-time hourly or commission/incentive eligible:/pulliTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company./liliFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay./li/ulpAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval./ppFor more details about benefits, please visit our CarMax Benefits website./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div