Director of Customer Marketing & Community

About the Role Build a customer advocacy engine from the ground up at a healthcare AI company. You will turn customer outcomes into stories, relationships, and programs that support growth across the go-to-market team. What You’ll Do Build a Customer Advisory Board, including member recruitment, program charter, and initial engagements. Establish a customer reference program and a predictable cadence for case studies, testimonials, and video content. Create a customer speaker bureau and prepare customers for events, webinars, and media opportunities. Bring customer proof points into the website, sales materials, account-based marketing campaigns, and executive communications. Develop reporting to track program impact, including pipeline contribution, references delivered, stories published, and community engagement. What We’re Looking For Seven to ten years of experience in B2B customer marketing, advocacy, or product marketing. A record of building customer advocacy or reference programs from the ground up, including experience creating or revamping a Customer Advisory Board. Experience in healthcare, healthtech, or another regulated industry, with a background engaging executive customers. Experience at high-growth B2B startups or established companies, ideally in vertical SaaS or regulated markets. Familiarity with CRM systems such as Salesforce, marketing automation, content management systems, and AI/ML tools. Must be authorized to work in the United States without visa sponsorship. Compensation & Benefits Base salary is $180,000 to $200,000 annually. Location Remote, with San Francisco, California as the primary location. #J-18808-Ljbffr True Talent Solutions Partners