Pharmacy Customer Service Associate

Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including greetings, eye contact, courtesy, and Walgreens service traits such as proactively offering help, identifying needs, and servicing until satisfied. Operations Provides courteous, friendly, fast, and efficient service. Recommends items for sale, including trade‑ups and companion items. Registers customer purchases on the assigned cash register, processes cash, handles voids, returns, rain checks, refunds, and exchanges, and assists customers to the OTC aisle as needed. Maintains cleanliness, merchandising, inventory records, pricing, and overall store upkeep. Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including pharmacy system usage, prescription entry, filling, medication verification, interaction checks, and workflow support. Reports prescription errors immediately, complies with the Pharmacy Code of Conduct, and adheres to Good Faith Dispensing policy. Handles calls not requiring pharmacist’s personal attention, including physician calls. Processes manual claims for third‑party prescription services efficiently. Supports pharmacy inventory management: ordering, unpacking, shipment, stocking, and claim filing for overages, shortages, or damages. Ensures compliance with state and local laws regarding regulated products such as alcohol and tobacco. Constructs and maintains displays, including promotional, seasonal, and supervised sale merchandise, and completes resets and revisions as directed. Separates food items per policy and assists with stock rotation using the first‑in, first‑out method. Has working knowledge of store systems and equipment. Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services. Assumes web pick‑up responsibilities. Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition. Maintains respectful relationships with coworkers and completes special assignments as directed. Training & Personal Development Earns and maintains PTCB certification through the designated training program or state‑required certification/registration. Attends training, completes PPLs requested by the manager or corporate, and acquires continuing education credits to maintain knowledge in healthcare and pharmacy developments. Basic Qualifications Fluent in reading, writing, and speaking English. (Except in Puerto Rico) Willingness to work a flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Prefer good math skills for accurate prescription filling. Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. Salary Range: $18.13 - $20 / Hourly #J-18808-Ljbffr Walgreens