Operations Manager - State Farm Agent Team Member

Operations Specialist at Leslie Gilley Insurance Agency

Benefits: Opportunity for advancement, paid time off, training & development, 401(k), 401(k) matching, free food & snacks

You May Be a Great Fit as an Operations Specialist at Leslie Gilley Insurance Agency:

• Process-oriented mindset with a high level of accuracy and attention to detail.
• Ability to perform well in high-pressure environments while maintaining service quality.
• Ability to effectively prioritize incoming requests and ensure timely follow-up and resolution.

Location Address: 6427 W. Highway 146, Ste. 1, Crestwood, KY 40014

Job Summary

The Operations Specialist manages behind-the-scenes service activities to ensure smooth operations and strong service outcomes. This role supports office workflow, handles underwriting-related questions, and coordinates task delegation to ensure timely completion. The ideal candidate thrives in fast-paced environments, demonstrates strong critical thinking, pays close attention to fine details, and effectively manages high-pressure situations while maintaining accuracy and efficiency.

Responsibilities

• Oversee and coordinate behind-the-scenes operational service activities to support daily business needs.
• Maintain and optimize office workflow to ensure tasks move efficiently through the proper channels.
• Address underwriting questions by researching, interpreting requirements, and providing accurate support to internal and/or external stakeholders.
• Prioritize incoming requests and rapidly delegate task assignments based on urgency, complexity, and deadlines.
• Monitor ongoing work progress and ensure follow-through on delegated tasks.
• Apply critical thinking to troubleshoot issues, identify gaps in processes, and propose improvements.
• Follow and improve standardized processes to ensure consistency, compliance, and quality outcomes.
• Maintain high attention to detail in documentation, data handling, and communication.
• Collaborate with relevant teams (e.g., underwriting, customer service, claims, operations, sales) to ensure coordinated execution.
• Assist with process documentation, reporting, and workflow improvements as needed.

Qualifications

• Proven experience in operations support, underwriting support, or a similar role.
• Strong organizational skills with the ability to prioritize effectively and manage multiple tasks simultaneously.
• Excellent communication skills (verbal and written).
• Strong critical thinking and problem-solving abilities.
• Proficiency with office tools and systems (e.g., Microsoft Office/Google Workspace, ticketing or workflow tools).

Compensation: $20.00 - $28.00 per hour

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Leslie Gilley - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Crestwood, KY.
• Our office is open M-F 8:30AM - 5 PM.
• I have been a State Farm agent since 2015.
• I am a second generation State Farm agent.
• Our agency has received awards including: Ambassador Travel and Legion of Honor
• Additional languages spoken: Spanish

We Look Forward to Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.