Operations Manager

Operations Manager

Summary

The Operations Manager will manage, coordinate, and lead business activities across all departments at our Waterloo, Iowa location. The Operations Manager leads employees at the location and oversees overall operational performance for assigned shifts. The Operations Manager is directly responsible for shift performance regarding Safety, People Management, Manpower, Quality, Customer Satisfaction, and Industrial Hygiene. The Operations Manager oversees associates across two shifts. This role reports to the Plant Manager.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Enforce department-level tracking, reporting, and control of the DART rate (Days Away, Restricted, or Transferred rate) for each department.
• Support and conduct safety investigations and meetings as necessary.
• Ensure Department Managers comply with and enforce all standard safety practices.
• Ensure Department Managers maintain an organized and clean work environment in compliance with 6s workplace organizational standards.
• Inspect and monitor that key department objectives are properly reported via the Shop Floor Management (SFM) process.
• Oversee and direct communication with the customer to address customer complaints and concerns; resolve problems and escalate issues as required.
• Interact with customers daily.
• Address and control the cost of poor quality attributed to the shift. Key indexes include scrap, downtime, detention, and premium freight.
• Finalize daily plans and workloads with Department Managers to ensure daily goals and objectives are achieved.
• Maintain, complete, and submit accurate timekeeping records for all employees within the designated span of control.
• Ensure Department Managers consistently enforce company policies.
• Monitor, measure, and report the performance of salary employees within the designated span of control. Create and administer performance reviews as prescribed by company practice.
• Partner with Quality, Materials, and Operations to perform root cause analysis and drive improvement.
• Execute coaching and feedback to maximize employee performance.
• Establish and maintain positive employee relations and employee involvement.
• Develop continuous improvement processes to improve Key Performance Indicators (KPI’s).
• Participate in all TVS SCS quality and excellence initiatives.

Competencies

• Exceptional Leadership and development skills
• Conflict resolution
• Engagement skills driving employee interactions; ability to motivate and lead large teams of people toward a common set of objectives.
• Written communication proficiency: Ability to create data-driven reports
• Oral communication proficiency: Large and small group communication / Internal and external documentation
• High level of initiative / High level of judgment
• Independent decision-making skills working with ambiguous data
• Results-driven
• Organized / Ability to multi-task
• Flexibility / Adapt to continuous change
• Ability to capture and report data / Recognizing trends
• Adaptive problem solving driven from a data-based approach
• Ability to monitor and manage individual and group expenses
• Comprehension of linked supply chain process and decision impacts to upstream and downstream processes/customers.
• Strong business acumen
• Creative complex problem solving

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing this job, the employee must regularly communicate verbally and listen regularly. They will often need to stand, walk, and use their hands for tasks, which may include gripping, handling, or feeling objects, as well as reaching with their hands and arms. Occasionally, the associate may need to lift items weighing up to 51 pounds, while any weight greater than 51 pounds will require assistance. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee is frequently required to walk, occasionally required to sit or stand; climb or balance; and stoop, kneel, crouch or crawl. The employee may occasionally be required to lift 51 pounds, anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

This job is performed in a complex manufacturing environment with multiple workstations, heavy machinery and frequent forklift traffic. The facility is subject to seasonal temperature changes. Employees must wear appropriate personal protective equipment (PPE), including steel-toed shoes and any additional equipment as specified by company safety guidelines. The work will be divided between office and manufacturing settings.

Position Type/Expected Hours of Work

Full-time, Exempt. Schedule flexibility for extended or unplanned work hours is required.

Expected work hours: 8:00 AM - 4:30 PM CST

Travel

Limited travel between locations is required for this position.

Education and Experience

• Bachelor’s degree in Business Administration/Management, Supply Chain, or a related field
• 6+ years of relevant experience in a manufacturing, production, or logistics environment.
• 4+ years of demonstrated leadership or supervisory experience.
• Must have strong computer skills and operational knowledge of Microsoft Office applications (Word, PowerPoint, Excel, and Outlook).
• Knowledge of electronic timekeeping systems (Kronos, ADP, Gusto, Paypro).
• Working knowledge of an ERP (SAP, Great Plains, Dynamics, etc.) and Warehouse Management Systems (WMS).
• Knowledge of OSHA standards and proven safety record.
• Knowledge of ISO quality systems.
• Ability to create and use mathematical equations to compute productivity reports.
• Ability to create comprehensive reports directly impacting business performance.
• Hands-on experience in a manufacturing environment involving tire and wheel operations is strongly preferred.