Staff Software Engineer, Search

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. *Please note, we are open to remote candidates for this role. Your Impact on our Mission As a Staff Software Engineer on Zocdoc’s Search Services team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that’s right for them. Our mission for 2026 and beyond is ambitious—we are transforming Zocdoc’s search function to an intelligent, intent-driven experience using embeddings, LLMs, and modern ranking models. This evolution requires rethinking our search architecture from the ground up, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease. You will lead the design and development of the high-performance backend services, APIs, and data infrastructure that make this vision possible. From our tier-1 search service and vector search systems to cross-encoder ranking pipelines, your work will power the intelligence behind Zocdoc Search. You’ll set the technical bar for backend engineering excellence while shaping the strategy of Zocdoc Search—helping unlock a new generation of intelligent, scalable, and patient-centered search infrastructure. You’ll enjoy this role if you are Passionate about building sophisticated backend systems — distributed services, data pipelines, and APIs that need to operate at scale with low latency and high reliability. Excited to architect the infrastructure powering intelligent search — from vector retrieval and cross-encoder reranking to real-time ingestion and indexing. Motivated by the challenge of integrating ML model serving, embeddings, and LLM-driven flows into production backend systems that serve millions of patients. A technical leader who thrives on architecting systems, mentoring engineers, and elevating code quality and team-wide execution. An excellent communicator who collaborates effectively with product, data science, and infrastructure partners. Energized by solving ambiguous infrastructure and architectural challenges to deliver elegant, robust solutions. Your day to day is… Architecting and building core backend services, APIs, and data infrastructure that power Zocdoc’s next‑generation search platform. Redesigning how provider, availability, and content data is ingested and flows through indexing pipelines into search and ML systems. Designing and optimizing low‑latency query paths across our tier‑1 search service, vector search infrastructure, and cross‑encoder ranking systems. Integrating ML model serving, embedding generation, and ranking signals into production backend services through scalable, observable patterns. Driving architectural direction and setting engineering standards across the Search Services organization through design docs, technical deep dives, and high‑signal code reviews. Mentoring engineers on backend best practices, distributed systems design, API architecture, and technical decision‑making. Building robust observability into backend services—measuring, debugging, and improving performance, reliability, and data freshness across the entire search stack. You’ll be successful in this role if you have… A proven track record of owning and scaling complex, high‑traffic backend platforms, with deep expertise in distributed systems design and long‑term architectural thinking. Deep hands‑on expertise with C# / .NET or comparable backend frameworks, with a focus on performance optimization, concurrency, and service‑oriented architecture. Significant experience designing and operating large‑scale data pipelines, ingestion systems, or stream‑processing workflows. Strong experience with AWS services and cloud‑native infrastructure patterns — ECS, Lambda, DynamoDB, SQS/SNS, Kinesis, OpenSearch, S3, and similar. Familiarity with search technologies, vector databases, embedding models, and ML model serving, with a strong understanding of how to operate these at production scale. Strong communication skills that align engineering, product, data science, and infrastructure stakeholders around shared goals. A passion for mentoring engineers, setting engineering best practices, and raising the overall technical quality bar. Experience designing systems for high availability, fault tolerance, and graceful degradation in latency‑sensitive environments. NYC Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range

$211,100 — $285,000 USD

About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in‑network providers, compare choices based on verified patient reviews, and instantly book in‑person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last‑minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a mission‑driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values — Together, Not Alone — we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice #J-18808-Ljbffr GoTo Meeting