Member Services Rep Full Time Overnight

Member Services Representative - Full Time (Overnight)

Benefits: Free uniforms, health insurance, opportunity for advancement, paid time off, training & development, vision insurance, wellness resources, 401(k), 401(k) matching, dental insurance

Position: Member Services Rep - Full Time (Overnight)

FLSA Status: Hourly Non-Exempt

Reports to: Club Manager / Assistant Club Manager

Requirements: Overnight MSRs must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check. Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Must obtain Tanning Certification within time frame required by company. This position requires employee to work on-site

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! Bilingual English/Spanish are encouraged to apply!

Summary Description: The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly "Judgement Free Zone®" environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

Essential Duties and Responsibilities:

• Customer Service: Greet members, prospective members and guests in a friendly, and professional manner. Create a positive club experience by providing outstanding customer service. Respond to member questions and concerns promptly and courteously. Assist members with account inquiries, changes, and billing questions.
• Sales & Membership Support: Provide information about Planet Fitness memberships and amenities. Assist potential members with tours and sign-ups. Promote and explain current membership specials and upgrades (e.g., Black Card). Meet or exceed membership and customer service goals.
• Front Desk Operations: Check members into the system using club's POS system. Answer phones professionally and efficiently. Process new memberships, cancellations and payments accurately. Follow opening and closing procedures as assigned. Respond promptly and professionally to members' questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Cleanliness & Maintenance: Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift. Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas. Ensure weights are returned to appropriate rack area. Regularly walk the floor to ensure the club remains clean, organized, and safe. Refill cleaning stations and supplies as needed.

Qualifications: Required: Must be 18 year of age or older. Ability to work onsite, this is not a remote position. Upbeat, professional and positive attitude and strong work ethic. Reliable, punctual and dependable. Professional, respectful, and solutions-oriented in member and employee interactions. Commitment to cleanliness and creating a positive member experience. Ability to learn and apply company cleaning practices, policies, and procedures. Ability to read and follow verbal and written instructions. Obtain and maintain CPR/AED Certification within required timeframes. Obtain Tanning Certification within company required timeframes. Preferred: High school diploma or equivalent preferred. Prior experience working in a club fitness setting. Basic understanding of cleaning chemicals and safety standards

Physical Demands and Working Environment: Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Vision and Hearing: Normal vision and hearing, with or without correction. The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions

Why you should join Planet Fitness? Contribute to changing people's lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Medical, Dental, Vision Insurance, PTO – Paid Time Off, Free Black Card Membership, 401(K) and Roth Retirement Savings Plans, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.