Assistant General Manager (AGM) - Catering & Kitchen Operations

Leadership Opportunity in Charlotte, NC

Grow Your Career. Travel. Lead Your Own Location One Day. Charlotte, NC (28208)

If you're looking for more than just a job—if you want real growth, leadership development, and a path to running your own operation—this role is built for you.

This is a hands-on leadership role where you will learn how to run a high-volume catering operation, lead a team, and drive results—with a clear path to becoming a General Manager.

What's In It For You

• Clear path to General Manager and beyond
• Quarterly travel opportunities to gain experience across locations
• Opportunity to run your own location as you grow
• Hands-on training in operations, financials, and leadership
• High-impact role where your decisions matter daily
• Fast-paced, team-driven culture focused on growth and accountability

What You'll Be Doing

Learn to Run the Business

• Partner with the General Manager to achieve sales, labor, and cost goals
• Assist in managing daily operations, inventory, and ordering
• Learn how to make decisions that drive profitability

Lead and Develop the Team

• Supervise, coach, and hold team members accountable
• Help build a strong, professional team culture
• Support hiring, onboarding, and ongoing training

Deliver an Exceptional Customer Experience

• Ensure every order meets standards for quality, accuracy, and presentation
• Solve problems quickly and professionally
• Maintain a clean, organized, and food-safe environment

Grow Through Travel & Exposure

• Travel periodically to support other locations and learn best practices
• Gain exposure to different teams and operations
• Build the experience needed to lead your own location

Drive Continuous Improvement

• Identify ways to improve efficiency, quality, and team performance
• Support operational improvements and systems

Career Path

• Assistant General Manager
• General Manager (~$75K+ with higher bonus)
• Multi-Unit Leadership

This role is a stepping stone into upper leadership based on performance.

Requirements

Experience

• 3–5 years of leadership experience in hospitality, foodservice, or similar environment

Leadership

• Ability to lead, coach, and hold team members accountable
• Strong communication and interpersonal skills

Operations

• Understanding of scheduling, labor control, and inventory
• Ability to learn and apply financial performance metrics

Mindset

• Strong work ethic and ability to perform in a fast-paced environment
• Problem-solving and decision-making ability
• Desire to grow into a General Manager role

Flexibility

• Willingness to travel periodically (quarterly)
• Flexible schedule including mornings, nights, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Certifications

• ServSafe Certification (or ability to obtain)