IT Support Analyst

Provide deskside and remote technical support for hardware, software, and connectivity issues Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools Administer user accounts, permissions, and identity management using Azure AD / Entra ID Deliver advanced support and administration for Microsoft Office 365 services, including Exchange, Teams, SharePoint, and OneDrive Perform basic networking troubleshooting for Wi-Fi, VPN, TCP/IP, DNS, and DHCP Automate repetitive tasks and improve efficiency through scripting, with PowerShell preferred Document solutions, update the knowledge base, and contribute to process improvements Prioritize and manage support requests from multiple stakeholders with minimal supervision Support employees contributing to water and wastewater infrastructure construction projects across the Northeast Requirements 3–5 years of hands‑on experience in deskside or desktop support in a Microsoft Windows‑based small to medium‑sized business environment Strong customer service skills and experience Excellent verbal and written communication abilities Ability to work independently and manage competing priorities effectively Solid understanding of basic networking concepts Working knowledge of identity management systems, including Azure AD / Entra ID Experience writing and using scripts to automate routine tasks Proficiency with Windows 10/11 and Microsoft Office 365 Valid driver's license Willingness and ability to travel 10–15% within the United States and Canada Advanced knowledge of Office 365 administration preferred Hands‑on experience with Microsoft Intune preferred Knowledge of Microsoft Power BI preferred Experience with APIs preferred Audit, governance, and compliance experience associated with doing business with the Federal government, such as CMMC, preferred Hands‑on experience with Procore and legacy MWH platforms Sage and HH2 preferred CompTIA A+, Network+, or Microsoft certifications preferred Associate or Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent experience preferred Pre‑employment screening, including drug and background check, required as a condition of employment Core Competencies Demonstrates expertise in providing technical support for hardware and software issues, with a strong focus on Microsoft Office 365 administration and identity management using Azure AD. Proficient in troubleshooting networking issues and automating tasks through scripting, while effectively managing support requests and contributing to process improvements. Highest‑signal resume keywords Deskside Technical Support Microsoft Office 365 Administration Azure AD / Entra ID Management Scripting with PowerShell Networking Troubleshooting ATS Optimization Keywords Hard Skills Deskside Technical Support Microsoft Office 365 Windows 10/11 Networking Concepts Scripting Azure AD / Entra ID Microsoft Intune Power BI APIs Device Lifecycle Management Soft Skills Customer Service Skills Verbal Communication Written Communication Independent Work Priority Management Certifications & Qualifications CompTIA A+ CompTIA Network+ Microsoft Certifications Industry Keywords ITIL Water Infrastructure Wastewater Infrastructure CMMC Federal Government Compliance Tools & Technologies Microsoft Office 365 Azure AD / Entra ID PowerShell Microsoft Intune Procore Sage HH2 #J-18808-Ljbffr