IT Help Desk Manager

Leading a team of help desk professionals, the full-time IT Help Desk Manager will oversee IT support operations for a federal government contract, ensuring exceptional customer service and effective troubleshooting of technical issues in a remote environment. Key responsibilities Supervise and mentor IT help desk technicians, fostering a collaborative team culture while managing performance and training Oversee daily help desk activities, ensuring timely resolution of incidents and maintaining high customer satisfaction Ensure compliance with federal regulations and cybersecurity policies while conducting audits and risk assessments Required qualifications Bachelor's Degree in computer science, information technology, or business administration 5 to 8 years of experience in IT support or help desk roles, including 2-3 years in a management position Certifications such as ITIL, CompTIA A+, or Certified Help Desk Manager (CHDM) are preferred In-depth knowledge of IT systems, infrastructure, and government compliance standards Strong leadership abilities and effective communication skills with stakeholders and team members