Customer Experience Associate (Seasonal Sales Associate) - West Hollywood

Customer Experience Associate

As a Customer Experience Associate, you will be the first point of contact for our clients. You will provide client education on our company mission and services, and provide an exceptional client experience by determining our clients' needs and assisting them to find the products and services that meet them. As a Customer Experience Associate, you will be the ambassador of the brand and work with cross functional teams in your store to deliver a warm and personalized experience. This role is seasonal with an expected end date of January 4, 2027.

What You Get To Do Every Day

Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs

Support client services such as in-store returns and consignment drop offs

Assist customers while shopping by listening, connecting, and making recommendations

Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues

Support operational functions as needed, such as customer transfers

Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected

Responsible, reliable and a team player to work alongside many cross functional teams

Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces)

Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms

Maintains objectivity when dealing with client issues to determine the best solution

Asks questions and seeks to understand vs. making assumptions; open to feedback and applies it quickly to fail fast and remain future focused in adverse situations

Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising

What You Bring To The Role

Minimum Requirements:

1-2+ years of work experience, luxury preferred

A strong people orientation paired with entrepreneurial spirit

Self-motivated and competitive

Ability to master multiple technical devices and systems

Ability to communicate clearly, listen thoroughly and respond quickly with accuracy

Possesses a strong attention to detail and excellent follow up skills

A desire to work with people, and a strong understanding of excellence in customer service

Professional appearance, communication and demeanor

Basic understanding of luxury brands and artists

Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home

Ability to lift and move merchandise up to 25 lbs

Flexible schedule that requires working variable shifts including evenings, weekends and holidays required

Compensation, Benefits, + Perks

This role is not eligible for benefits.

The expected hourly rate for this role is $23.00-$23.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.